This is an excellent opportunity for a Customer Service Administrator to join a business consulting and services business in Jarrow.
In this role, you will be supporting clients throughout the process from initial customer onboarding to certification.
You will be able to consistently follow procedures to ensure that each stage of the client's interaction is documented and that they continued to be moved through the process as smoothly and as efficiently as possible.
As a Customer Service Team Manager you will be responsible for a team of 22 - 25 Agents to ensure safe working practice in the execution of brilliant client service levels at a competitive commercial rate by continuously achieving against Service Level Agreements for quality and quantity in service delivery.
My Client is a dynamic and forward-thinking organisation committed to revolutionising the way our Clients do business.
We specialise in digital transformation services, helping clients transition from traditional paper-based processes to cutting-edge digital solutions.
As a Clinical Care Manager, you'll ensure smooth service delivery, fostering professionalism and reliability to enhance staff performance and client care.
Collaboration with teams ensures optimal staffing levels.
Responsibilities include regulatory compliance, staffing coordination, quality monitoring, and record-keeping.
This role is Monday - Friday on a permanent basis.
Red Recruitment is recruiting an Account Manager to join a leading global outsourcing organisation who are dedicated to delivering exceptional service to their clients.
You will be joining the business during a period of fast growth, giving you lots of potential for opportunities and progression in the future.