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Here at BRITA we are at the forefront of sustainability and are passionate about changing the way people drink water. We are continuously striving to increase the efficiency and performance of our products with a primary focus to reduce our environmental impact! BRITA are a forward thinking, family owned global business who care about our employees, creating career and advancement opportunities within an inclusive and diverse environment. We now have an exciting opportunity for a hybrid working model 14 month FTC to cover maternity within our Professional Filter team based in Bicester. About the role The role is to effectively manage the day to day Customer Service deliverables as well as, manage and lead our outstanding Client Services Team and deliver our BRITA Managed Services to ensure consistently high levels of service are upheld. In addition to managing the team, you will be responsible for Service Delivery as well as Systems & Reporting. The general day to day deliverables will include: Manage and take ownership for all assigned accounts & associated tasks by working closely the Business Account executives to understand the clients' Business, ensuring the most suitable service is offered to meet their requirements. Work with the Business Accounts Managers and Account Executives to agree and deliver cartridge replacement targets for the assigned accounts. Manage registrations, email inboxes, collections and meter readings to ensure they are completed accurately within specified SLAs Consistently maintain good technical knowledge of BRITA Professional products, competitor products, water quality throughout the UK and legislation pertaining to water quality. The Management Day to day deliverables will include: Manage the Client Services Team to ensure business priorities and service levels are met by monitoring performance (efficiency and effectiveness) of the team in carrying out allocated work. Provide reports to the Management Team and Customers as requested. Act as Process Owner for Filter Monitoring work delivered with experts within/outside BRITA, to ensure the SAP CRM system and any interfaces to other systems is maintained accurately. Update monthly, accurate sales forecasts (volume and value) for BMS customers. Work with the Sales Team to manage existing Contract renewals Develop working relationships with key customers to ensure their expectations are consistently met and understood in line with business targets. Plan resources where required and work with Line Manager to recruit any additional or temporary staff. A little about You! You will have previous experience as Team Lead within a Commercially Sales focussed / Service Delivery environment, exceptional written and verbal communication skills with advanced (preferable) Excel coupled with strong administrative skills. This is a hybrid role and will require 3 days per week in office presence. You must be highly organised, driven and outgoing with a "Can Do"! positive attitude. What's on offer? An annual salary of up to £30,000.00 per annum (dependent upon experience) 23 days leave per annum bank holidays Annual year-end company performance bonus Excellent pension scheme Free annual eye voucher & Flu vaccination Free onsite parking Lifestyle Health checks & Well-being seminars Fantastic Social & Charity events If you would like to find out more about this exciting opportunity within BRITAs' diverse and inclusive environment , get in touch today for an in-depth discussion!
About the opportunity As a Store Manager Hub, your job will be to lead, inspire and build the capability of the store teams, to deliver an exceptional customer experience, through the delivery of the company plan in each of your stores. You will be an advocate for Boots Opticians and passionate about our people and customers.You will deliver a first class customer experience at every step of the customer journey through your team and ensure that all KPI's and financial targets are reached.Some of the key responsibilities include: Ensuring my stores deliver results through a culture of exceptional care for colleagues and customers, putting the customers at the heart of my decision makingDriving local plans for Enhanced Services, delivering the associated P&L targetsInterpreting data and insights and act quickly to maximise business resultsPlan, review and proactively manage clinics to match customer demand and drive profitable clinics working with the deployment lead to maximise my capacityAccountability for the Clinical and Health & Safety audits in stores and ensuring the company standards are maintainedFull accountability for the safety of all customers, patients and colleagues, delivering consistent compliance across all your hub stores, taking action fast where this is not at the standard required.Developing great talent, encouraging diversity across my teams and creating a culture of learning, attracting, retaining & developing the best people through a robust succession plan.Knowing my external competitor market, and network internally and externally, working closely with Boots Hearingcare, Boots UK and local NHS teams, supporting the interests of colleague, customers and the business. About you You will be a proven leader with the ability to build and manage a team remotely and develop talent. You will motivate both individually and as a group and have a talent for getting the very best from your people. More key capabilities we are looking for the Hub Manager are: Commercial leader with understanding of the market and industry with a sound understanding of operational processes in storesManage a budget and control costs.An organized and planned individual able to effectively deploy resource across the clusterAgile leader able to deliver against multiple objectives, through strong planning, time management and at pace.Resilient and able to lead through change.Ability to think tactically and strategicallyAbility to work collaboratively but also independently and without supervision and influence colleagues and peers. Our Benefits Competitive salary and pension schemeOne of the best staff discounts in the UKAttractive bonus scheme22 days holiday plus bank holidays with opportunity to purchase moreAdditional flexible benefits that allows you to create a package that best suits your individual needs including cycle to work vouchers, discounted gym membership, cinema and restaurant discounts, and much more.Excellent opportunities to develop and career opportunities across Boots Opticians, Retail and Pharmacy. Why Boots? Boots Opticians is one of the leading optical chains in the UK. We're all about enriching the lives of every person who walks through our door; including yours. Bring your skills to a business that offers genuine career progression thanks to sheer diversity of stores and roles and expect to be supported and developed from day one. What's next? Thank you for taking the time to visit our careers page and read about this exciting opportunity. If you choose to apply, your application will be reviewed by our team and we will contact you as soon as we can. If successful, we will contact you to arrange an interview with the hiring manager. Our Diversity and Inclusion commitment Diversity and inclusion is at the centre of everything we do. We are an equal opportunity employer committed to a diverse and inclusive workforce. We offer a variety of flexible working patterns to support our colleagues to achieve a good work life balance.This role is subject to a DBS/PVG check, Boots is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis. You will have the opportunity to discuss the matter with us before we make a decision.