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About Us A Leader in Business Support At Portobello Business Centre (PBC), we stand as a dynamic social enterprise nationally acclaimed for helping individuals start, grow and expand their business ventures. Our mission is clear: to provide aspiring and existing business owners with state-of-the-art tools, unmatched resources and steadfast support essential for navigating today's business environment. Our offerings include an array of webinars, comprehensive training programs, interactive workshops and networking events, complemented by personalised one-to-one business advice. Since our establishment in the vibrant 1990s, we have been a cornerstone for over 15,000 clients in a multitude of sectors. In fact, our early support has been crucial for household names like Innocent Drinks, Charlie Bigham's and Karen Millen. Vibrant Headquarters Located in the newly renovated Morley College North Kensington Centre for Skills, our headquarters are more than just an office. They're a bustling hub nestled near the lively Portobello and Golborne Roads in London, brimming with creative and business energy. This unique setting provides an ideal mix of educational resources and a business-oriented atmosphere, ensuring each day is filled with new and exciting challenges. Role Summary The Senior Business Advisor is pivotal in bolstering the journeys of pre-start, small and medium-sized businesses. You will have a business advisory, business education or similar background, be experienced in providing expert business advice, mentorship and support to aspiring and existing business owners, guiding them through the maze of starting and scaling their businesses. Working under the guidance of our existing Senior Business Advisors and the senior team, you will help to transform aspirations into thriving ventures. Key Responsibilities 1. Mentorship & Advising Deliver high quality, bespoke, independent and confidential face-to-face and virtual business support to individuals starting and growing their businesses, helping them navigate business challenges. Assist businesses in developing business plans, strategies and operational guidelines. Signpost owners to both internal and external business development resources. 2. Programme Support Collaborate with the senior team to ensure the successful roll-out of both commercial and non-commercial business support programmes. Continuously assess the quality of the business support programmes we provide by soliciting feedback from business owners and implement insights into actionable improvements. 3. Resource Development Assist the senior team in the creation and updating of resources, tools and materials in our business support portfolio to support business owners effectively. Assist the Head of Marketing in organising and facilitating workshops, webinars and conferences to impart essential business knowledge. 4. Collaboration & Networking Engage with the broader business community to stay updated on industry trends and best practices. Facilitate connections between business owners and potential partners, investors, funding providers and any other relevant stakeholders through our networking forums and beyond. 5. Reporting & Analysis Document and report on the progress of business owners and businesses you support as required by individual projects using our bespoke CRM system. 6. Development Undergo any required training to identify the organisation and its business advisors as leading business support providers. 7. Other Perform additional tasks as deemed necessary by the senior team. Requirements The following are essential requirements for this role: At least three years of experience providing bespoke, one-to-one business advice to pre-start and SME businesses. Demonstrated ability in providing high-quality, independent and confidential support and mentorship to SME business owners. Experience in the development of business plans, strategies and operational guidelines appropriate for SMEs. Expertise in at least two of the following to support business owners on a deeper level: financial management and analysis, marketing, sales, business strategy and planning, industry-specific knowledge or fundraising. Strong networking capabilities to facilitate connections between business owners and potential partners, investors and funding providers. Excellent interpersonal and communication skills demonstrated in both face-to-face and virtual settings. Familiarity with signposting business owners to relevant business support resources. Experience in sales with a commercial outlook; a brand ambassador able to promote our products and services to new and existing business owners. High proficiency with technology and using digital productivity tools such as Microsoft365, Teams and Zoom to deliver business advice. Knowledge of the digital business tools utilised by early-stage businesses, how they work and add value. Experience with using CRMs and documenting and managing data through them. Willingness to pitch in, support and learn from all aspects of the business as we are at a pivotal moment of growth. The following are desirable for this role: Experience of the auditing processes of government delivered business support programmes would be a bonus and attract the top end of the salary range being offered. Team management or leadership experience. Experience of engagement with business communities such as those for charities, councils, faith groups, chambers of commerce etc. An entrepreneurial background would help you to better understand the start-up mindset. Join us in making a meaningful difference to the businesses we serve. To apply, please submit a maximum 2-page CV and a 1-page cover letter detailing your skills and suitability to the role. Applications without a cover letter will not be considered. Applicants must have the right to work in the UK indefinitely.
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy and directly advise the owners and management teams leading them. We'll broaden your horizons Playing an important support role at BDO, our Secretarial and Administration team contributes to our success by taking responsibility for planning and organisation. Their proactive approach to what we do ensures our projects operate seamlessly and co-operation remains strong across our firm. Whatever the challenge, they provide the foundations on which we can excel. Joining this team, you'll enjoy a friendly and supportive environment and plenty of variety to keep you on your toes. Want to play your part in our international operation? We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. As Business Coordinator for our Business Services & Outsourcing (BSO) team, you will be responsible for: Processing onboarding and project acceptance and maintain the regulatory requirements within the department. Coordination of statutory searches. Alphatax submissions. IXBRL uploads onto portal. Prepare and circulate reports for key stakeholders. Liaise with audit business coordinators in respect of timing of audits, provisions required and when final accounts are available. Maintain relevant file documentation and manage project workflow. Manage various tasks & milestones within various online applications for projects. Maintain the resource booking system. STBV - monthly and annual support on tracking /portal work. Coordination of billing and correspondence. Production and finalisation of various documents for key stakeholders. Coordinate key meetings and timetables to ensure deadlines are met. Liaison with the Business Support Hub to get tasks done. Coding supplier invoices. We're looking for someone with: IT skills: Excel, MS Dynamics, Word, MS teams, One Drive & SharePoint and PowerPoint (preferred) Experience with Workday preferred A flexible and proactive approach to support multiple streams within the department Excellent written and verbal communication The ability to build relationships and work within a team environment across streams and offices The ability to navigate and manage various internal processes Accuracy and attention to detail A growth mind set and problem solving approach Tact and discretion The ability to work on own initiative and be self-motivated The ability to manage a number of projects and prioritise tasks Confidence working with a variety of key stakeholders and varying needs You'll be able to be yourself; we'll recognise and value you for who you are and celebrate and reward your contributions to our business. We're committed to agile working, and we offer everyone the opportunity to work in ways that suit them, their teams, and the task at hand. At BDO, we'll help you achieve your personal goals and career ambitions, and we have programmes, resources, and frameworks that provide clarity and structure around career development. We're in it together Mutual support and respect is one of BDO's core values and we're proud of our distinctive, people-centred culture. From informal success conversations to formal mentoring and coaching, we'll support you at every stage in your career, whatever your personal and professional needs. Our agile working framework helps us stay connected, bringing teams together where and when it counts so they can share ideas and help one another. At BDO, you'll always have access to the people and resources you need to do your best work. We know that collaboration is the key to creating value and satisfying experiences at work, so we've invested in state-of-the-art collaboration spaces in our offices. BDO's people represent a wealth of knowledge and expertise, and we'll encourage you to build your network, work alongside others, and share your skills and experiences. With a range of multidisciplinary events and dedicated resources, you'll never stop learning at BDO. We're looking forward to the future At BDO, we help entrepreneurial businesses to succeed, fuelling the UK economy. Our success is powered by our people, which is why we're always finding new ways to invest in you. Across the UK thousands of unique minds continue to come together to help companies we work with to achieve their ambitions. We've got a clear purpose, and we're confident in our future, because we're adapting and evolving to build on our strengths, ensuring we continue to find the right combination of global reach, integrity and expertise. We shape the future together with openness and clarity, because we believe in empowering people to think creatively about how we can do things better. #LI-LM1 #RD-LM1 #TJ-LM1
Ideas People Trust We're BDO. An accountancy and business advisory firm, providing the advice and solutions entrepreneurial organisations need to navigate today's changing world. We work with the companies that are Britain's economic engine ambitious, entrepreneurially-spirited and high-growth businesses that fuel the economy and directly advise the owners and management teams leading them. We'll broaden your horizons Playing an important support role at BDO, our Secretarial and Administration team contributes to our success by taking responsibility for planning and organisation. Their proactive approach to what we do ensures our projects operate seamlessly and co-operation remains strong across our firm. Whatever the challenge, they provide the foundations on which we can excel. Joining this team, you'll enjoy a friendly and supportive environment and plenty of variety to keep you on your toes. Want to play your part in our international operation? We'll help you succeed Leading organisations trust us because of the quality of our advice. That quality grows from a thorough understanding of their business, and that understanding comes from working closely with them and building long-lasting relationships. You'll be someone who is both comfortable working proactively and managing your own tasks, as well as confident collaborating with others and communicating regularly with senior managers, directors, and BDO's partners to help businesses effectively. You'll be encouraged to identify and draw attention to opportunities for enhancing our delivery and providing additional services to organisations we work with. Working in our East Anglia office team as Office Coordinator, this key role will assist with the coordination across two offices. Assist with the management of local officecontacts for reception, hard and soft services. Support the senior team on Health & Safety (H&S), IT liaison, Information Security and Environmental champion compliance/CSR. Managing requests from multiple stakeholders across the two offices. The role will be office based every day in Ipswich with travel to our Norwich office once a week including day-to-day tasks, to support the office and to provide an efficient, effective and professional coordination to the teams to deliver a quality service. The BDO National Facilities team are responsible for the smooth running of the offices and working closely with the SBU Lead Partner andthe Office Coordinatorwhich enables effective planning of the office operations. Key areas include responding to requests for managing the offices in a timely manner by proposing possible solutions or escalating where appropriate. In this key role you'll also: ?With guidance of the National Facilities team,carry out office checks, ensure the office is compliant with Health & Safety (H&S), Fire & Environmental regulations Conduct H&S audits on a weekly and monthly basis to update BDO systems to support our accreditations Office awareness training is provided o cover various aspects of regulations and compliance Be aware of BDO policies and support staff on systems and requirements and reporting platforms Assist with BDO various ISO accreditation requirements and audits, including Business Continuity Planning Assist with auditing and paperwork to keep the office is compliant ready for the various ISO audits Collate information required for carbon reporting and BDO's ESG programme Assist in coding invoices Check PPMs are completed correctly and relevant meter readings provided Training supplied to carry out the role of Chief Fire Warden for offices and checking fire warden training is up-to-date Training supplied to be a First Aider and checkingappropriate first aiders are qualified Environmental champion in the office and assist with projects as they arise Training given to be the office H&S Representative and DSE Assessor for the office Check certifications are in date and that relevant training and assessments have been completed Assist the IT team in cascading information to the office employees Ensure local contracts are regularly audited to confirm compliance with SLA's and agreed KPI's Ensure all office cleaning and maintenance, is carried out for the office working with lo
Our small business (4 staff plus remote based subcontractors) is looking for an Operations Support Manager/Client Support Manager to join the team on a part time basis, around 10 hours per week. We are seeking somebody with strong senior administration/operations experience, who is warm and friendly, good at dealing with clients in a positive manner but who isn't afraid to confidently persuade colleagues and clients to work to your proposed schedule when needed. The ideal candidate will be well organised, competent with using Microsoft and other online tools, good with numbers and willing to get involved in anything needed including learning new skills and systems. This role will assist the director in running the business and contribute to a positive team spirit in our small but growing company. Key skills and competence requirements Very organised, working methodically at all times Able to work independently to keep on top of the job without supervision Close attention to detail is a key requirement A positive and friendly attitude but able to be firm when needed with client and colleagues Extremely good written and spoken English Good with numbers and data would be advantageous Strong Microsoft skills (Word, Excel, etc) and capable of learning new systems and online tools Role responsibilities Liaising with client and reviewing their booking system/sheets to establish their needs from our team for the week ahead. Establishing most appropriate team member to complete the work for the client, checking their availability and booking the work in with them. Using work records to compose invoice to the client each week, updating our accounting software to add the record of the invoice, and filing records of our subcontractors work to ensure they are paid correctly. Point of contact for the client to ensure they are receiving the service required, attending monthly catch-up meetings with them to discuss any issues and work on improvements to the process with them. Advertising for additional staff members, sifting CVs, undertaking initial calls with potential team members to check suitability. Managing contracts and paperwork for staff, management and clients. Basic financial admin on our finance system. Managing the office - ensuring staff have the equipment and stationery needed, light tidying around desk stations/keeping coffee machine and water cooler filled and clean, etc., liaising with office landlord to discuss any maintenance issues. This position would suit somebody looking for a small number of flexible part time hours, based partly from our office in WD25 and partly from home. Ideally you will have a willingness to keep half an eye on emails during your non working days (time spent doing so will be accounted for within your working hours - not expected to be done as additional hours without pay). The business, office space and team is small and reasonably quiet/relaxed, so the role would suit somebody who is comfortable with this kind of working environment. 10 hours/week split over 2 to 4 days to be agreed (Thursdays for at least 3 hours is a must, due to client requirements) £15-19 per hour negotiable experience dependent Part office/Part home based 4.5 weeks holiday per year plus Bank Holiday (pro rata) Benefits include: Flexible working, on-site caf/restaurant, free parking, health and dental plans, annual bonus scheme and company pension