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Our client is a successful, small business who work with large corporations across the country, supporting their customers with all areas of desktop IT support and telecoms support. Due to team expansion, they are looking to acquire the services of a Support Manager You will be responsible for delivering a first-class Customer Service across their full range of products and services, and enabling an efficient office environment. The successful candidate would have a background in Customer Service and some previous management responsibilities. Job responsibilities: Responsible for the day-to-day running of the office. Oversee the office diary. Ownership of the online Ticketing system. Managing engineers' diaries and site visits. Ensuring clients queries and orders are always handled promptly and professionally. Oversee the customer service team and handle queries and complaints promptly. Ensuring sufficient stock levels for engineers. Think on your feet and willing to solve technical problems efficiently. Assisting senior staff as needed. Responsible for all office supplies, equipment, suppliers and visitors. Ensuring customers and managers are kept fully informed. Training new staff and offering support where needed. Other admin and PA duties as required. Key skills and experience: Previous Customer Service experience related to the role. Previous Salesforce experience or similar CRM system. Excellent verbal and written communication skills. Energetic & highly organised. Methodical & accurate attention to detail. Customer-centric focus. Able to work both independently and as part of a team. Ability to prioritise effectively, multi-task and adapt to changing priorities. Additional Information: Office based, Mon Fri, 9 AM 5PM Onsite Parking Pension Scheme Close-knit team To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have. For a discreet, detailed discussion about the role, you can reach out to Monika Zlobinska at . Alternatively, connect with us on LinkedIn via the following link: https://in/monika-zlobinska-a8040615b/
Profectus Recruitment are proud to be partnered with an expanding consultancy who is hiring for a Business Development Support Manager. This role would suit an ambitious, self-motivated individual to support the business development function. As Business Development Support Manager, you will contribute to the growth of the clients consultancy business. You will support identifying and tracking new opportunities, developing proposals, and coordinating commercial set-up before handover to the delivery team. This role involves engaging with the commercial team, consultants, associates, and partner SMEs to maintain relationships and advise on opportunities. The position can be office-based or remote, with occasional travel for meetings, conferences, and exhibitions. The role would suit you if you have a defence, security, or government background within business development. Additionally if you have operated as a Technical Project Manager or a Technical Consultant this position could be applicable. SC Clearance is required for this role, it is advantageous if you already hold SC Clearance however the client is prepared to put the successful applicant through the process. Responsibilities Support identifying, highlighting, and tracking new opportunities Triage opportunities into prospects and bids Track, monitor, and manage opportunities Support bid / proposal development and submission Support new business processes for opportunities and partner engagement Conduct market analysis and competitor assessments Develop marketing materials and client presentations Support business campaigns Requirements 2 years in defence /government business / consultancy business Experience supporting business development activities Autonomous/collaborative working skills and business mindset Able to work under pressure and tight timelines Commercially aware to guide bids and projects Minimum UK Security Clearance (SC) or ability to obtain Desirable Understanding of defense/government stakeholders and processes Experience managing internal/external stakeholder relationships Experience in the sales lifecycle from prospecting to contract closure Project management, estimation, planning, and organization skills Experience with MS Office documentation and SharePoint If you feel you could be suitable please apply for immediate consideration. Screening calls will commence immediately with interviews following shortly after.
IT Support Manager £37k pa Invigorate Recruitment is working with its client a UK-based training company seeking an experienced IT Support Manager. The ideal candidate will be responsible for managing information technology support functions of the company including company network, cybersecurity and onboarding/offboarding of staff equipment, accounts etc. It is an excellent opportunity for a motivated individual with strong communication skills who can work with a small team to help the wider company. Key Responsibilities IT Support Manager: Provide 2nd/3rd line technical support to end-users, resolving complex hardware, network and software issues in a timely and efficient manner. Manage and oversee all network systems and connectivity (LAN, WAN, routers, firewalls, etc.). Implement, monitor, and maintain cybersecurity measures to protect sensitive data and systems. Oversee the onboarding and offboarding process of staff, including account set-ups and closures, and the assignment and retrieval of staff equipment. Manage devices through MDM. Regularly evaluate current systems and tools, identify needs for new systems and develop and implement efficient and secure IT solutions. Document and maintain accurate records of IT issues and their resolutions. Work closely with the team and other departments to troubleshoot and resolve IT-related issues. Ensuring that support tickets are completed promptly and documented correctly. Skills and Qualifications for the IT Support Manager: Proven experience in IT support, especially network and system administration. Strong knowledge of IT infrastructure, including firewalls, switches, routers, and VPNs. Experience with mobile device management (MDM) and endpoint security. Solid understanding and experience with various operating systems (Windows, MacOS, Linux, etc.). Experience working with a ticketing system. Excellent problem-solving skills. Strong communication skills and the ability to work effectively in a team. Experience in asset management. Skills in using terminals and scripting (PowerShell/Command Prompt/Bash...) is desirable but not required. Overview of The Role Hours Mon-Thu 8:45 to 5:30, Fri 8:45 to 5:00 with a 1-hour lunch break. Role to be based at their York Head Office. Trips to their Slough and Livingston branches will also be required to ensure that systems are up-to-date and in good working order. Holiday entitlement is 22 days plus bank holidays - this increases to 25 days after 3 years service. Manager roles are 25 days plus bank holidays.