In this role, you'll provide support to the Property New Business Team, ensuring client satisfaction.
You will be the point of contact for new and existing clients, therefore you must have a good telephone manner and be comfortable speaking with clients both on the telephone and in person.
Our client who have been providing their services for over 35 years are looking for committed team player to join their team on a full time, permanent basis from their newly opened office in the picturesque town of Stow-on-the-Wold.
The successful Business Support Manager to take overall responsibility for the portfolio of Vertical Sliding products ensuring all customer service training, product knowledge and customer relationship needs are met.
The role will involve
Provide first-line escalation support to the team for any difficult customer issues; taking these through to resolution or escalating to the Customer Services Manager when appropriate.
To support the CSD team in providing excellent customer service on Caldwell & Vertex products, through training, building customer relationships and providing product knowledge support.