Our client, a global provider of business and creative support services is looking for a Business Support Analyst to join their onsite team on a permanent basis.
As the Business Support Analyst, you'll be leading data capture and pipeline structuring, creating insightful reports, and providing analytical support to boost decision-making and operational efficiency.
Your adaptability will be key as you navigate the changing workplace, contributing significantly to the company's success.
About the Role: Join a dynamic team as a Business Application Support Analyst, providing crucial 1st and 2nd line support for various application systems.
Business Application Support Analyst
Department: Business Application Support and Service Desk.
DB Charles Recruitment are working with a client whom they hold a great relationship with and they are looking to hire a new permanent Support Analyst to join the growing business based in Lincoln.
The role is a permanent position for a Support Analyst focussing on Application & Software Support to be based from their site in Lincoln, with very flexible remote hybrid working capability on offer.
The business are currently in an excellent position with a number of high performing teams and they hope to attract a candidate excited by the prospect of working with their business.
The Department for Business and Trade ("DBT") and Inspire People are partnering together to bring you an exciting opportunity for Senior Business Analysts to define, analyse and document challenging business problems, whilst helping to build a sustainable, diverse and engaged Business Analyst community within DBT.
Join a team at the heart of the global economy!
Salary up to £65,600 plus 27% pension contribution and other excellent Civil Service benefits.
To provide desktop and remote support to users, maintain the service desk platform, software deployment, hardware configuration and provide excellent customer service.
General
This role is 5 days a week in the office.
Main Responsibilities
Triage incoming requests and incidents via email, telephone, self-service, ensuring appropriate resolutions or escalations to other teams.