My client requires an experience desktop support analyst who has experience working in public sector (healthcare preferred) to join their busy service desk team support 700 -800 users based 3 days per week in their manchester office
Essential knowledge and experience
Experience of using ITSM software (Halo highly desirable ) to for ITIL/Service support processes.
We are looking for someone who ideally has had experience of working in the public or healthcare sector and implemented Dynamics from scratch in an environment where dynamics is used for scenarios other than sales
This role is critical to being able to provide the right MS Dynamics expertise to setup CRM and Customer Insights and Journeys.
There is also an existing legacy Dynamics system which includes use of the Customer Services module to manage our front door transactional 'enquiries' which will need to be managed in parallel.
Innovation: Work with the wider organisation toidentify opportunities for the use of data science techniques to support business processes, maximise insight and drive benefits realisation.
General
The role focuses on applying machine learning, statistical analysis, and data mining techniques to predict, classify, and uncover insights from the organisations data.
To leverage data science to drive the strategic direction of our data-driven initiatives, enhancing decision-making and operational efficiency.
We are looking for someone who ideally has had experience of working in the public or healthcare sector and implemented Dynamics from scratch in an environment where dynamics is used for scenarios other than sales
This role is critical to being able to provide the right MS Dynamics expertise to setup CRM and Customer Insights and Journeys.
There is also an existing legacy Dynamics system which includes use of the Customer Services module to manage our front door transactional 'enquiries' which will need to be managed in parallel.
Reed Talent Solutions are working with Fujitsu to appoint (4x) 1st Line support engineers to their offices in Manchester.
Fujitsu's purpose is to make the world more sustainable by building trust in society through innovation.
They offer a broad range of products, services and solutions, and have approximately 124,000 employees supporting customers from over 50 countries and regions.