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Job Title: Commercial Accounts Executive Location: Lutterworth Salary: £35,000 - £38,000per annum dependent on experience Hours: Monday - Friday The Company: Our client is a insurance company dealing with all insurance need sin the commercial sector, and are looking for a commercial accounts executive to join the team, who will be responsible for managing renewals for the steel and constriction industry. Job Role: Office based telephone renewals, managing client expectations and communications to provide a high level of customer service, retaining existing clients and growing the company's reputation both individually and through the team. A professional understanding of what makes first class customer service is important, as well as flexibility, multi-tasking, problem solving skills and sales orientation. Key Responsibilities: To complete the task of "fact finding" to identify clients' requirements and to provide a quotation to meet their Demands and Needs and fulfil our obligation of "Treating Customers Fairly" (TCF). To obtain quotations, using delegated authority arrangements or by referring to insurers, to communicate quotations, advising the most appropriate in terms of price and cover to meet the applicant's needs. To contact clients to renew policies and the preparation of required renewal documentation in accordance with company guidelines and requirements. To ensure that all business is dealt with promptly and efficiently and that Income and Conversion objectives are achieved. To ensure the delivery of high quality service, appropriate to customer needs. To professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly. To troubleshoot customer issues over the phone. To use automated information systems to analyse the customer's situation. To maintain a balance between company policy and customer benefit in decision making. To handle issues in the best interest of both the customer and company. About You: A professional understanding of what makes first class customer service is important, as well as flexibility, multi-tasking, problem solving skills and sales orientation. A highly developed sense of integrity and commitment to customer satisfaction. A demonstrated passion for excellence with respect to treating and caring for customers. The ability to communicate clearly and professionally, both verbally and in writing. The ability to handle difficult customers and complaints if necessary. To have a pleasant, patient and friendly attitude. To have strong decision making and analytical abilities. To have strong detail orientation and communication / listening skills. To Apply: To apply for the Commercial Accounts Executive role, please contact Annika on or call for more details.
360 Recruitment Consultant (Sales Division) Lutterworth LE17 08:15 - 17:15 Mon - Fri Early Friday Finish Competitive Salary Uncapped Monthly Commission STOP : READ THE JOB FULLY, THIS IS NOT A TRAINEE ROLE, ITS NOT ACCOUNT MANAGEMENT AND NOT HYBRID. SolviT is expanding, and this time we're on the lookout for an experienced 360 recruitment consultant to fully launch our sales division. This is a unique role where you will be expected to place superstar sales candidates into their new roles within the Midlands (and further afield if you prefer). The typical roles you will deal with include telesales, new business sales, outgoing sales, and business development. This is a new division within SolviT, and as such, we will be looking for you to get the desk off the ground, establish a client base, attract great candidates, and ultimately place them within their next role. You will have access to all the job boards, premium LinkedIn, and a customised video platform that allows you to offer CVs, conduct video interviews, and even create video sales emails. There will be monthly GP targets to hit, but they are staggered, achievable, and you are offered a superb commission package that really is one of (if not THE BEST) in the local area. Just to be clear - this is a SALES role, and the sector you are dealing with is sales professionals. To be considered, you need to be an experienced 360 recruiter who has a proven track record in billing, developing clients, attracting candidates, and someone who understands social media (it's more than just posting on Linked-In and then crossing your fingers). What's in it for me? This role offers you: A competitive basic salary. Guaranteed commission for 3 months. One of the best commission schemes, offering commission paid every month. No silly commission thresholds. The chance to run the department like it's your own business. As much (or as little) support as you could need. APPLY NOW If you feel that you are the perfect candidate, you have the all-important recruitment billing experience, and you are ready to take on the challenge of a brand-new division within SolviT, then you need to apply now - just respond to this advert with your CV clearly showing suitable experience, and we will be in touch. Everyone will receive a reply, but please be mindful this is NOT a trainee role, it's not a compliance role, and it's certainly not an account management role. #WeCanSolviT