______________________
______________________
_____________________
_______________________
__________________________
________________________
____________________
____________________
________________________
__________________
Reed is supporting a Global highly successful family ran company based in Flax Bourton, North Somerset, with the recruitment of a Customer Service & Office Admin istrator on a full time, permanent basis. Working: Monday to Friday 9am-5pm Acting as the first point of contact for customers both via telephone and email, leading by example and being an ambassador for the company. Providing high standard of service and care, including dealing with general queries and referring customers to the appropriate person if necessary. Responsibilities Answer telephone enquiries and emails received Assist customers/suppliers Deal with general queries in a timely, professional, polite and caring/supportive way Seek guidance and advice from the office team when dealing with complex queries Promptly deal with/distribute incoming post and info emails Responsibility for outgoing mail and deliveries Co-ordinate and assist with regular Health & Safety checks as defined in the company schedule Maintain company document archive files Take monthly energy meter readings and submit to supplier Assist Marketing Manager in preparation of exhibition and event materials, including arranging logistics, then unpack, check and store materials on their return Assist Sales Director with the fleet car insurance policy, new car purchases and driving licence checks Monday review of whose where over the next two weeks. Discuss potential cover required with the team. Book meeting rooms and hospitality as required, this may include arranging travel and dealing with associated payments & required documentation Manage company calendar advising colleagues of required tasks. Report any delays or non-completion Maintain office supplies and required replenishments Complete and submit Northern Ireland TSS declarations for all orders dispatched Management of live and dummy samples in the office Investigate and manage credit claim requests Download data from 3PL's and Wholesalers for upload to stock management system Run the Daily Sales report each morning and distribute to the Sales Team Receipt and processing of enquiries, reports and customer complaints Running regular reports and updating records for management and for the Operations Supervisor Skills and experience required Administration and customer service experience Competent in Excel and data entry and creating and managing reports Any experience of ERP or CRM systems High attention to detail Excellent communication and Interpersonal Skills Benefits Holiday of 25 days. Company Pension Scheme Life Cover Health cash plan Free onsite parking
Reed is supporting a Global highly successful family ran company based in Flax Bourton, North Somerset, with the recruitment of a Customer Service & Office Admin istrator on a full time, permanent basis. Working: Monday to Friday 9am-5pm Acting as the first point of contact for customers both via telephone and email, leading by example and being an ambassador for the company. Providing high standard of service and care, including dealing with general queries and referring customers to the appropriate person if necessary. Responsibilities Answer telephone enquiries and emails received Assist customers/suppliers Deal with general queries in a timely, professional, polite and caring/supportive way Seek guidance and advice from the office team when dealing with complex queries Promptly deal with/distribute incoming post and info emails Responsibility for outgoing mail and deliveries Co-ordinate and assist with regular Health & Safety checks as defined in the company schedule Maintain company document archive files Take monthly energy meter readings and submit to supplier Assist Marketing Manager in preparation of exhibition and event materials, including arranging logistics, then unpack, check and store materials on their return Assist Sales Director with the fleet car insurance policy, new car purchases and driving licence checks Monday review of whose where over the next two weeks. Discuss potential cover required with the team. Book meeting rooms and hospitality as required, this may include arranging travel and dealing with associated payments & required documentation Manage company calendar advising colleagues of required tasks. Report any delays or non-completion Maintain office supplies and required replenishments Complete and submit Northern Ireland TSS declarations for all orders dispatched Management of live and dummy samples in the office Investigate and manage credit claim requests Download data from 3PL's and Wholesalers for upload to stock management system Run the Daily Sales report each morning and distribute to the Sales Team Receipt and processing of enquiries, reports and customer complaints Running regular reports and updating records for management and for the Operations Supervisor Skills and experience required Administration and customer service experience Competent in Excel and data entry and creating and managing reports Any experience of ERP or CRM systems High attention to detail Excellent communication and Interpersonal Skills Benefits Holiday of 25 days. Company Pension Scheme Life Cover Health cash plan Free onsite parking