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Business Analyst Contract: Initial 3-months Organisation: Salford City Council Pay Rate: Negotiable Salford City Council is embarking on a transformative journey to enhance its housing services with a commitment to understanding and improving the experiences of residents in housing need. To achieve this, the Council are now looking to appoint two Business Analysts to conduct an in-depth review of their housing services. Day to day of the role: Conduct a comprehensive analysis of up to 50 resident case files to understand their journey through our frontline services. Evaluate the availability and quality of signposting and information provided to residents. Assess the ease of access to our services and the application of policy and process. Analyse timescales for each part of the process to determine if they meet resident expectations. Gather insights into the customer experience and ensure the voice of the resident is heard. Examine customer expectations and the effectiveness of communication with residents in housing need. Identify any missed opportunities in preventing housing need prior to contact with the council. Understand the perspectives of staff and leaders across housing services, including Housing Options, Supported Housing, and Temporary Accommodation. Provide real-time reports to inform the council's ongoing programme of work. Compile a comprehensive report at the end of the contract period, detailing findings, risks, opportunities, and recommendations. Required Skills & Qualifications: Proven experience as a Business Analyst, preferably within public sector housing services. Strong analytical skills with the ability to interpret complex information. Excellent report writing skills, with the ability to provide clear and actionable insights. Experience in policy and process evaluation within a housing context is highly desirable. To apply for this Business Analyst position, please submit your CV and a consultant will be in touch to discuss the next steps.