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Maintenance Officer needed in Barry Paying £16.60 per hr ref 1257636 Full time hours on a temporary basis To effectively manage the voids and Adaptation Service to ensure timely and appropriate service delivery. Effectively planning, and co-ordinating responses to void works and clients providing adaptations to homes to support independent through effective and efficient use of labour, resources, plant, materials, external and contractors/suppliers where necessary. To lead a team which delivers a high-quality service for clients, developing a team culture where good performance is recognised and poor staff is performance addressed. To develop a performance management framework which drives forward service performance for void and adaptation works, including the development of robust team plans, key performance indicators, benchmarking statistics and customer satisfaction information. To develop a continuous improvement ethos, ensuring that the quality of work at all sites is maintained to a high standard and that customer/client satisfaction levels meet/exceed agreed targets. To oversee the design, specification, cost estimates and development of scheme briefs for projects and schemes where required and ensure where appropriate that selection, procurement, appointment and supervision of contractors is accordance with the financial and other relevant regulations/policies/procedures. If you are interested in the role, please email your CV to quoting the reference number. Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer. All our roles may be subject to pre-employment checks including references so please be prepared
Job Description Salary - £22,500 per annum Location Ty Croes Cwrlwys Valegate Retail Park, Cardiff. Days & Hours Mon Fri, 8:30am 5:00pm (1 hour lunch) Employment Type Full-time, permanent We're looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre in Culverhouse Cross, Cardiff. As a Customer Service Advisor you will provide property management and tenancy administration support services to branches, landlords and tenants. Due to the location of the office you will need to have a driving licence and a car. Key responsibilities of a Customer Service Advisor: Provide property management and tenancy administration support service to branches, landlords and tenants. Co-ordinate and liaise with contractors to ensure repair/maintenance works are carrier out in time and to agreed standards and co-ordinate and arrange relevant statutory safety checks. Skills and experience required to be a successful Customer Service Advisor: Understanding of operations within an estate agency business Outstanding Customer Service and solid administration skills Resilient, positive, numerate and detail oriented Organised and able to prioritise workload in a faced paced environment Excellent verbal and written communication skills IT literate (MS Office, internet, email systems) Due to the location of the office you will need to have a driving licence and car. Benefits of being a Customer Service Advisor? Support in training towards ARLA NFOPP qualifications Industry leading training and development Demonstrable career ladder and opportunities for progression Collaborative, rewarding and fun environment Access to our Employee Assistance Programme 24 hours per day, 7 days per week. Discounts on Estate Agency, Mortgage, Conveyancing and Surveyor Services. Nuffield Gym Discount 20% on memberships at Nuffield Health & Fitness clubs across the UK Our existing Customer Service Advisor team comes from a diverse range of backgrounds including Customer Support , Call Center , Retail , Hospitality , Leisure and Care sectors. Connells Group , one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes , mortgage services , surveying , conveyancing and more! Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. CC00325