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Student Castle Property Management is hiring as Customer Service Administrator! Job Title: Customer Service Administrator 16 hours / week 2 days / 7, mainly Monday to Fridays Hours/Shifts: 09.00 - 18.00 / Could vary at times depending on cover and summer period Direct Report: Scheme Manager / Assistant Scheme Manager Main duties will include: Answering student queries by telephone, email, letter or in person or directing queries to the relevant member of the management team Handling all manners of enquiries: from students, parents, universities and stakeholders in the business. Being accountable for timely responsiveness and taking appropriate action when receiving feedback from students, resolving customer issues at the time or referring them to management via the appropriate channels Distributing post and managing student parcel pick-up system Front-of-house and reception duties Preparing written correspondence as requested by other members of the management team Receiving student payments Assisting Scheme Manager in administrative actions required for all aspects of financial control including; -Credit control -Reconciling staff expenses -Daily cash and card banking reconciliation -Petty cash reconciliation -Updating booking system with payments received or further charges -Invoice reconciliation and payment request Ordering new office, cleaning and maintenance supplies Preparing arrival packs for new residents Publishing and distributing signage for notice boards around scheme Checking returned licence acceptances ensuring all relevant documents have been received Perform room viewings for potential new residents Assisting the Assistant Scheme Manager with administrative tasks as required Work with the marketing team to actively promote and explore new marketing avenues Organising social events on site, monitoring social media and updating our social media streams Other Duties Assist with ad hoc requests as necessary for business needs especially at peak times such as student move in and move out weekends Perform and document regular inspections of residents flats Monitoring social media and updating our social media streams Receiving student payments Preparing written correspondence as requested by other members of management team Publishing and distributing signage for notice boards around scheme Work with the marketing team to actively promote and explore new marketing avenues. You should have Strong customer service skills Excellent communicator Strong organisational skills Experience with MS word
Here at Elevate we are excited to be working in partnership with our client to appointment a Housing Management Worker. You'll be working within a great team and working environment situated in Bath. As a Housing Management Worker your role will consist of: Working as part of an outcome focused team that works effectively with vulnerable adults. Providing a welcoming and professional environment, answering general enquires, providing a safe environment for service users and ensuring that the safety of the building is always maintained. Assisting the delivery of the housing management service which includes monitoring, identifying and dealing with repairs and other housing related issues. Carrying out regular health and safety inspections, liaising effectively with the health and safety department and other appropriate teams. Liaise with service users to investigate and resolve any breach of occupancy conditions. Deal with complaints and occupancy issues as they arise, promptly reporting any concerns. For this role they are looking to appoint a candidate who have: Experience in providing support services Have a greater understanding of the needs of vulnerable adults Excellent customer service skills, with relevant experience in a customer focused role. Experienced in dealing with unpredicted situations respectfully, ability to adapt practice working with people from all backgrounds. Ability to transfer the company's core values when working with residents.
Property Manager Basic £37,000 ( 10% Bonus to c.40k ) High spec residence based in Bath requires an experience Resident Service Manager to lead the team. In this role, you will be responsible for a team and ensuring the tenants needs are services to the highest standard. Overseeing customer service and handling tenant enquiries to ensure their renting experience is positives. Duties include: Rental agreement paperwork Managing contractors - maintenance/decorators/electricians Customer service for the day to day queries Move in and move out for tenants Ensure team deliver customer services to a good standard. Ensuring the building is being run smoothly and kept in good order Proven build to rent and lettings experience is a must at this level. Salary includes a basic, benefits and a discretionary 10% bonus available after probationary period.