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Sales Support Administrator (Supporting Account Management team) My client is a leading company in their industry, committed to delivering exceptional service to our clients. They are seeking a dedicated Sales Administrator to join their dynamic team in Royston. If you are organised, detail-oriented, and thrive in a fast-paced environment, we invite you to apply. Position Overview: The Sales Administrator will play a critical role in supporting our Account Management team. This position requires a high level of attention to detail, excellent communication skills, and the ability to manage multiple tasks efficiently. What you will do as a Sales Support Administrator : Process and manage repeat orders, ensuring accuracy and maximising profitability. Utilise our CERM database to maintain customer records and manage orders. Input new jobs into CERM promptly and accurately to support production scheduling. Modify existing jobs as needed, including quantity adjustments. Monitor and manage the status of incomplete and call-off jobs. Assist the Account Management team with revised repeat orders. Maintain organised and up-to-date product files. Answer incoming phone calls and direct them appropriately. Prepare and update cost spreadsheets as required. Generate expedite reports and manage order timelines. Support Account Managers with administrative tasks as needed. Process, organise, and file job bags. Update CERM with status changes for all job bags. Provide coverage for Account Management and Receptionist roles during absences. What you will need as a Sales Support Administrator Strong communication skills, both written and verbal. Proficiency in MS Office and database management. Proactive and enthusiastic approach to work. Ability to work both independently and as part of a team. Exceptional attention to detail and accuracy. Strong problem-solving skills. In return: 24K per annum Monday to Friday 9am 5pm 21 days holiday rising with length of service Company wide bonus scheme ad referral programme Employee benefits portal with a strong focus on wellbeing Onsite parking (also close to train station)
My client is looking to expand their Account Management team, you will be working closely with 2 Customer Service Account Managers and 2 Sales Administrators, all reporting directly to the Head of Account Management. This role is based in Royston, Hertfordshire 9am-5:30pm Circa 28-31K Onsite parking 21 days holiday raising to 25 after 3 years, companywide bonus scheme & referral programme, employee benefits portal with a strong focus on physical and mental health and wellbeing Role & Responsibilities: Serve as the primary point of contact for clients, receiving briefs and coordinating with Estimating and Technical departments to ensure precise order development. Produce essential documentation like pricing matrices to support client orders. Oversee the entire order process, keeping clients informed at every stage and resolving issues promptly. Cultivate robust client relationships, understanding their needs and offering tailored support. Consistently cross-reference order prices against matrices for accuracy. Champion continuous improvement initiatives, influencing efficiency and innovation. Uphold exemplary Health and Safety standards. Job Requirements: Proactive mindset, quick to respond to challenges. Prior experience in Customer Service or Account Management Demonstrated ability to manage multiple projects and prioritise effectively. Exceptional communication skills; ability to guide clients through the printing process. Passion for delivering top-tier customer service with meticulous attention to detail. Team player with the autonomy to work independently when required. Benefits & Additional Information : State-of-the-art facility with a commitment to cleanliness. Spacious, well-lit office environment with outdoor amenities. Clear pathways for career progression and development. Employee-centric benefits portal emphasising physical, mental health, and financial well-being. Incentive schemes including a company-wide bonus program and referral incentives. Convenient on-site parking and complimentary refreshments for all staff. To find out more about this role, apply now!