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CUSTOMER SERVICE ADVISOR MONDAY - FRIDAY: 38.5 HOURS PER WEEK £25,500 PER ANNUM People Solutions are recruiting a Customer Service Advisor to join our prestigious, multi site client based in Norton Canes! Benefits Company-wide training programme Generous contributory pension scheme Life insurance at three times salary 25 days holiday, plus bank holidays Day to Day Duties Manage and respond to incoming calls, emails, and online chats Strive to deliver world class customer service Develop technical and product knowledge Manage customer order portals, pricing updates and export administration Essential Skills Experience in a telephone-based customer service role Excellent communication skills with a calm, composed manner with a positive, will-do' attitude Customer Relationship/customer account management experience Experience in handling technical or product related customer queries Excellent attention to detail and accuracy An eagerness for problem solving, improvements and delivering solutions Confident IT skills including MS office Comfortable with occasional travel between sites in Staffordshire Desirable Experience Working within in a face paced contact centre Knowledge of MS office Training Training provided. Apply Apply today by clicking below
FRENCH SPEAKING CUSTOMER SERVICE ADVISOR MONDAY - FRIDAY: 38.5 HOURS PER WEEK £29,000 PER ANNUM People Solutions are hiring a French Speaking Customer Service Advisor to join our prestigious, multi site client based in Norton Canes! The successful applicant will need to speak fluent French as they will be operating from the European Desk in our Client's office and liaising with French Nationals. Benefits Company-wide training programme 25 days holiday, plus bank holidays Life insurance at three times salary Generous contributory pension scheme Day to Day Duties Manage and respond to incoming calls, emails, and online chats Strive to deliver world class customer service Develop technical and product knowledge Manage customer order portals, pricing updates and export administration Essential Skills Fluency in spoken and written French as you will be liaising with French Nationals who speak French as their first language Assisting French Nationals with the ordering of our client's products Experience in a telephone-based customer service role Excellent communication skills with a calm, composed manner with a positive, will-do' attitude Customer Relationship/customer account management experience Experience in handling technical or product related customer queries Excellent attention to detail and accuracy An eagerness for problem solving, improvements and delivering solutions Confident IT skills including MS office Comfortable with occasional travel between sites in Staffordshire Desirable Experience Previous experience working in a fast paced contact centre would be beneficial. Training Full and continuous training provided. Apply Apply today by clicking below.