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Operations Assistant Manager Competitive salary based on experience Chessington Service Centre KT9 1HF Full time - 40 hours per week Job purpose: The Assistant Operations Manager is required to lead a proactive and effective team in delivering contractual requirements and delivering business improvements and efficiencies linked to agreed objectives. Support the Regional Manager in improving productivity, operational control, customer relationships and service levels. Work with other senior colleagues to develop business opportunities and plans to achieve and exceed these. Key responsibilities and accountabilities: Operational: Managing the overall operation ensuring agreed targets/objectives are achieved in line with business and customer requirements. Perform as the Senior Manager within the specified operation with decision-making authority commercially, financially, and operationally. Support the Regional Manager in developing effective control of agreed critical business outcomes. Utilise skill, knowledge, and experience to track, trend and anticipate financial challenges and lead on early implementation of solution strategies. Take responsibility and lead in implementation of new contractual requirements. Monitoring the key operational activities and generate and implement solutions for improvement where necessary. Establish and maintain appropriate systems for measuring necessary aspects of operational management and development. Identify best practices and ensure these are effectively communicated and implemented. Support and provide feedback for operational review meetings. Effective management of centre assets, including operational equipment, vehicles, stores, and security equipment. Ensure that maximum use is made of all IT systems in coordinating and supporting the organisation. People: In line with business goals - agree, monitor, and review objectives of operational team lead in the centre. Assist the Regional Manager in developing effectiveness of the business support team. Ensure employee development through training, coaching, and appraisal process. Maintain an environment of continuous improvement. Ensure staff turnover and absence levels are kept to a minimum by providing effective leadership and motivational guidance. Manage employee performance or conduct issues in compliance with the company disciplinary procedures. Foster an open and honest communication, together with clear engagement with team of business objectives and requirements. Develop a team-work approach for setting and achieving objectives and problem resolution. Financial: Effective and efficient management of centre funds to reduce costs, maximize rate of return and meet service requirements. Monitor activities in allocating resources to deliver services in the most efficient and cost-effective manner. Auditing monthly Management Information and preparing reports for senior management and contract partners. Customer: Ensure accurate and timely information for contact review meetings and any information requested by our customers. Participate in contractual and customer meetings and reviews as necessary to obtain and develop information and procedures to enhance the productivity of the operation. Ensure resolution and adherence to any agreed actions. Build strong relationships with suppliers and contract partners to ensure best price and optimum service is achieved. Compliance: Accountability for site's compliance to Company Health & Safety, GDPR, Quality and Environmental standards and ensure they are adhered to, and they are continuously improved. Ensure Company policies and procedures are adhered to, as well as ensuring there is compliance with legislative requirements and there is promotion of a fair and equitable workplace. Manage with accordance to disciplinary procedures when this does not occur. Accountabilities as described are not exhaustive and additional reasonable activities not listed may be expected as per managerial instruction - in line with capabilities and skill set. Due to the nature of the role, you will be fully responsible for the contract within your area. This may be subject to change in line with retention of existing contracts and the tendering and acquiring of new contracts. Skills and Qualifications: Proven leadership abilities, setting examples of desired behaviours and values, resolving conflicts, motivating, and developing others to achieve business objectives. Decision making skills - dealing with employees, management, or customers. The ability to make hard fast decisions that affect the company. Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit. Effective time management skills will be essential. Customer service experience and skills. The ability to work with minimal supervision
Assistant Operations Manager Taskmaster Resources is on the lookout for an Assistant Operations Manager to be based from our clients Dorking site. DUTIES: Support Site Manager in monitoring, managing and coordinating all site level resources to ensure an increase in operational productivity and improved quality of service provided. Ensure service delivery meets defined key performance indicators whilst driving best practice and continuous improvement in cost control and productivity. Manages and ensure compliance of Health & Safety, Environmental, Employment legislation and Company policy to ensure defined standards and best practice are adhered to. Deliver a culture where safety is never compromised. Manage service completion within SLA including bin deliveries, bulky collections and missed bins. Ensure compliance to contractual requirements around 100% in cab usage. Ensure corrective action is taken for any service failures. Provide pre and post shift reports. Sets and agrees clear objectives with all operational staff, regularly monitoring their performance and taking corrective action where appropriate. Leads and motivates staff through positive employee engagement through open communication Undertake people management responsibilities including PDRs, performance conversations, absence management and dealing with disciplinary matters and grievances in line with Company policy Carry out inductions for new employees. Proactively manage annual leave in accordance with annual leave ceilings. Forecasting and planning of resourcing requirements to ensure sufficient people and vehicles are available to deliver contract requirements within SLA. PERSON SPECIFICATION Local geographical knowledge. Good transport / logistics knowledge. Experience of operational line management. Experience of managing in a labour intensive, multi-shift environment. Full clean driving license with HGV Class 2 entitlement or willingness to be put through this training. Willingness to travel between site locations when required. Willingness to complete ongoing career development including but not restricted to First Aid at Work, Manual Handling, Fire Marshall, Topset Accident Investigation. Flexible working hours to ensure Supervisory cover for start and end of shift. Pay: £40,464 / £20.75ph Hours: Mon-Fri 40 hour week. Temp to perm position. Please apply for full details. Taskmaster Resources LTD is acting as an Employment Business in relation to this vacancy. (Temporary Vacancy)
Assistant Operations Manager Taskmaster Resources is on the lookout for an Assistant Operations Manager to be based from our clients Esher site. DUTIES: Support Site Manager in monitoring, managing and coordinating all site level resources to ensure an increase in operational productivity and improved quality of service provided. Ensure service delivery meets defined key performance indicators whilst driving best practice and continuous improvement in cost control and productivity. Manages and ensure compliance of Health & Safety, Environmental, Employment legislation and Company policy to ensure defined standards and best practice are adhered to. Deliver a culture where safety is never compromised. Manage service completion within SLA including bin deliveries, bulky collections and missed bins. Ensure compliance to contractual requirements around 100% in cab usage. Ensure corrective action is taken for any service failures. Provide pre and post shift reports. Sets and agrees clear objectives with all operational staff, regularly monitoring their performance and taking corrective action where appropriate. Leads and motivates staff through positive employee engagement through open communication Undertake people management responsibilities including PDRs, performance conversations, absence management and dealing with disciplinary matters and grievances in line with Company policy Carry out inductions for new employees. Proactively manage annual leave in accordance with annual leave ceilings. Forecasting and planning of resourcing requirements to ensure sufficient people and vehicles are available to deliver contract requirements within SLA. PERSON SPECIFICATION Local geographical knowledge. Good transport / logistics knowledge. Experience of operational line management. Experience of managing in a labour intensive, multi-shift environment. Full clean driving license with HGV Class 2 entitlement or willingness to be put through this training. Willingness to travel between site locations when required. Willingness to complete ongoing career development including but not restricted to First Aid at Work, Manual Handling, Fire Marshall, Topset Accident Investigation. Flexible working hours to ensure Supervisory cover for start and end of shift. Pay: £40,464 / £20.75ph Hours: Mon-Fri 40 hour week. Temp to perm position. Please apply for full details. Taskmaster Resources LTD is acting as an Employment Business in relation to this vacancy. (Temporary Vacancy)
About You: In this unique and exciting entry level management role, we are looking for a goal orientated manager with, excellent communication skills and a proven sales background (dealing with inbound enquiries). The company are going from strength to strength and growing at a fast rate within the UK, with this role allowing the postholder the opportunity to manage a brand new location. Storage experience is not necessary, but people management experience at some level is essential. Experience in achieving KPI's is also a benefit in this role. The key aspects of the role are converting sales, maintaining site standards, people management and administration. The biggest challenge is taking responsibility in the Store Manager's absence. Candidates who are always looking for new and better ways of doing things are welcomed in this role. What we'll give you... Staff discount on storage and retail products Management training and development programme Great bonus scheme - End of Year Bonus New store bonus of £5000 Contributory pension scheme 30 days holiday, including bank holidays. Employee 'free perks' scheme Additional benefits after a qualifying period Who we're looking for... Likes variety, has excellent communication skills, and can provide exceptional customer service People management experience and self-motivation A good level of numeracy and organisation What you'll do... Sales and Customer Service o Convert sales and help customers make informed decisions o Achieve sales targets by maximising sales opportunities o Provide stellar customer service, resolve complaints and address concerns, always keeping our values in mind Supervise and train employees o Organise rotas, give sales training, delegate tasks and help with employee performance management o Motivate staff, giving praise when things go well and helping them improve in the areas they need to o Help others achieve their goals through leadership, giving encouragement and advice in how to meet budgets and get results Assume responsibility in the Store Manager's absence o Develop and grow the store alongside the manager, achieving revenue and growth targets o Take full responsibility for the site when the manager is away, completing reports to give back to them upon their return o Demonstrate an active approach, getting involved fully to achieve our joint goals faster and with an exciting urgency Maintenance and administration o Take pride in the site and maintain excellent standards o Keep the site safe and healthy for staff and customers o Keep company systems, policies and procedures running smoothly, and assist with the creation and implementation of marketing plans to promote the store and create brand awareness o Promote the store in the local community by networking and liaising with local shops and businesses Charity Participation o Highly committed to Corporate Social Responsibility, and we all dedicate 1% of our working time to volunteering or raising funds for charity. Please apply now if you are someone who genuinely likes to offer customers a world class service and is really passionate about customer services and solutions based sales. Secure a truly wonderful opportunity in an growing business and one, in an industry that will continue to thrive over the years.
Assistant Manager Food Retail £35,000 Flexible weekend work! Zachary Daniels has a fantastic opportunity to join a market leading premium retailer as their new Assistant Manager! This is a great role for a retail manager who wants to be fast tracked to be a Store Manager and progress quickly. The Assistant Manager will have a number of key responsibilities across retail, online orders and supporting the e-commerce operation. This is an amazing position with a retailer who are growing, who can demonstrate consistently strong results and have plans to push forward even further than they have done already! As the Assistant Manager, you will come from an interiors or homeware type retail business and have the potential and ability to grow yourself and the business. Assistant Manager Benefits: Basic salary of up to £35,000 depending on experience Very generous staff discount Only working every other weekend, to encourage a positive work life balance Auto-enrolment Pension scheme Responsibilities of an Assistant Manager: Lead the team in store to achieve results with a personal service to customers Successfully deliver a luxury experience and service Must be hands on as there is also a large operational element to this role Responsible for co-ordinating all online orders Operationally responsible for inventory management Managing all aspects of customer feedback and correspondence Experience and background: Retail experience in a fast paced environment Currently managing KPIs and budgets to improve their current store performance Has a track record of driving sales and performance Strong communicational skills to deliver the company goals Experience in merchandising or inventory management This is a great opportunity or someone with drive, and passion to step into a new role and make a real difference! APPLY TODAY with your most up to date CV! Zachary Daniels is a Niche, National & International Recruitment Consultancy. Specialising in Buying, Merchandising & Ecommerce Design, Technical, Wholesale & Production Finance HR & Talent H&S & Compliance Marketing, Digital & Technology Property & Centre Management Retail, Trade, Leisure & Wholesale Operations Senior Appointments & Exec Sales Supply Chain & Logistics BBBH30562