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Join our team as an Assistant Accommodation Manager at our luxurious student accommodation in Colchester, where we're committed to delivering exceptional customer service and creating an inclusive environment for all. Position Details: This position is a permanent role working Tuesday - Friday in the day. About the Role: At our brand-new property, you'll play a vital role in ensuring every visitor and resident feels welcomed, valued, and informed. Working closely with the Manager, you'll be the face of our establishment, providing prompt and efficient responses to all enquiries. Your responsibilities will include coordinating maintenance and facilities issues, conducting room inspections to uphold our high standards, assisting with viewings for potential tenants, and utilizing social media and marketing materials to showcase our facilities. Your Skills and Attributes: We're looking for someone who is results-driven and passionate about delivering outstanding customer service. Experience in front-of-house roles or customer-facing positions is essential, and familiarity with social media platforms is a plus. A proactive and hands-on approach, coupled with excellent communication skills, will be crucial in building strong relationships with our customers and students. Previous experience in facilities management would be advantageous, along with proficiency in Microsoft Office suite. Why Join Us: At our luxury student accommodation, we're dedicated to providing not only exceptional living spaces but also an inclusive and supportive community. You'll have the opportunity to work alongside a dynamic team, network with students, and contribute to the ongoing success of our property. If you're ready to take on a rewarding role where your dedication to customer service and commitment to excellence will be recognized and valued, we want to hear from you. Apply now to become a part of our team and help us elevate the living experience for all our residents.
Role Overview Do you enjoy dealing with people, have excellent customer service skills and enjoy working as part of a fun and dynamic team? If "yes", then this may be the perfect role for you! For the first element of your role, you'll be the first point of contact for anyone visiting or calling into the office and assisting them with their enquiries. In addition to ensuring that everyone receives a first-class experience and service, the successful candidate will be required to support the Lettings teams with tenancy administration and projects. The successful candidate will need to be computer literate, specifically competent with Microsoft Office and confident in using new software (RPS) for which training will be provided. Please be aware that there will be times when you will be working alone in the office, for example when the rest of the team are out on appointments. Therefore, you will need to demonstrate good initiative and be a strong self-starter. Key Responsibilities Being the first point of contact both face to face and on the telephone for clients, professional contacts, employees, tenants, suppliers, etc. Manage meeting room requirements Responsible for all incoming and outgoing post Maintaining weekly, monthly and daily records Ensuring the front of house areas are clean and tidy at all times Updating and maintaining the Receptionist Processes and Procedures Manual Assisting the Office Co-ordinator and Office Manager with ad hoc tasks and/or projects Sending out paperwork to landlords and ensuring the property is compliant before marketing Creating and updating property details on our system Staying up to date with the latest industry legislation and Anti Money Laundering procedures Keeping in contact with our centralised deal progression and property management teams to ensure we have all documents in place before a move in Preparing for office audits (Internal and External) Handling tenant administration including referencing, right to rent and ID checks Managing tenant queries and landlord queries to move in Supporting the Coordinators with all elements of move in paperwork where necessary This is not an exhaustive list, in addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time Key Skills Proficient in Microsoft Word, Excel, PowerPoint and Outlook Educated to GCSE level and above A proven track record in providing excellent customer service and administrative support Confidentiality and discretion in dealing with all aspects of the role Strong communication skills both verbally and written Excellent attention to detail and organisation skills Excellent IT skills, including Microsoft Office etc Excellent telephone manner Ability to multi-task and prioritise Pro-active and flexible approach to work Strong team player: builds relationships and consults with others, quickly establishes trust and credibility Be confident working independently, demonstrating good initiative and be a strong problem solver Diplomatic, friendly and approachable Find out more about Savills offer Recruitment agencies Savills only pay agency fees where we have a signed agreement in place and that agency has been previously contacted and directed by a member of our recruitment team. We do not pay agency fees when speculative and unsolicited CVs are submitted to Savills or any of our employees other than via our careers website and through our recruitment process. If this is not adhered to, agency fees will not be paid. Submission of any unsolicited CVs or proposals to Savills will be deemed evidence of full and unlimited acceptance of this approach.
Purpose of the Role A resident and client customer facing role taking responsibility for delivery of Residential Property Management services across The Assembly, Wembley Central. Delivery of vision and values of client and Savills in operationally effective manner establishing excellent environment for wide mix of residents, commercial tenants, occupiers and visitors. Reporting into General Manager and supported by accounts, facility and lettings managers ensure all areas of property, compliance and building safety are to correct standard. Key Responsibilities To input, maintain and report from H&S systems; liaising with the Estate and Facilities managers where required. To act as first point of call for residents & tenants for reported maintenance issues. To manage maintenance issues within appropriate timeframes and to completion whilst maintaining communication with relevant contractors and tenants. Co-ordinating all contractor appointments and defect repairs, logging issues in order that required service levels are met. Conducting daily inspections of communal areas. Organising minor works between tenancies to maintain first class presentation of apartments. Creating a community feel through communication, events, and innovations. Work alongside colleagues to ensure H&S statutory requirements are meet across the development. Ensuring development always remains to a high standard of presentation including available apartments. Provide first class customer service to residents. Ensuring up to date resident communication via various channels including social media Support delivery and tracking of estate and operational budget. Provide management support for onsite staff as appropriate including lettings staff. Environmental performance reporting. Ensure that all procedures and policies are communicated with residents, that information published in hard copy or on the resident's portal is always maintained as current' and that relevant testing of procedures is carried out and documented. Manage and update all insurance claims with the broker and report monthly claims updates. Provide support and management to the onsite concierge/security and lettings team as appropriate. Maintain up to date understanding of H&S regulations and Compliance. Able to implement best practice and Standard Operating Procedures to ensure compliance. To work in conjunction with all internal departments and lead on internal processes to deliver client KPI s. Encourage frequent and open communication and information flows on relevant building and estate issues with the tenants and leaseholders. Manage major incidents on site to completion following client and Savills procedures. In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time. Skills, Knowledge and Experience Proven experience in Residential Property Management (BTR preferred but not required) Commercially aware with experience adhering to budgets and KPIs Strong understanding of relevant statutory regulations and compliance across Residential Management Excellent communication written and verbal Discretion and sensitivity in dealing with confidential matters Common sense approach with proven ability to think on their feet and make considered decisions Outgoing and friendly personality Strong IT Skills including social media Working Hours - Monday to Friday 8am 5pm Employees may be required to work outside of these hours in exceptional circumstances including keyholder duties Salary - Up to £42,000 (Up to 10% Discretionary Bonus) Please see our Benefits Booklet for more information.