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AC Manager is a Manager role within Operations, reporting to the Area Manager. The AC Manager is the single point of accountability for delivery of volume, quality, and applicable service level performance targets of an AC or a group of smaller ACs. The role is responsible for leadership and oversight of AC operations, including assessments, admin activities, customer service, facilities, and health & safety. Ensure that the volumes, quality, and applicable service levels are delivered to agreed target levels Deliver team objectives and performance against targets through robust performance management methods Facilitate communications which support delivery Monitor high level administrative workflow to ensure administrative teams have all processes in place to ensure assessment delivery Work with Area Manager to drive continuous improvement and disseminate though team Investigate and resolve customer complaints and escalate serious complaints as required Communicate changes in assessment procedures and best practices (healthcare-based and administrative) to teams (with support of Team Performance Leader(s) Clinical Standards Lead(s) if required) Ensure Team Performance Leader(s) or Clinical Standards Lead(s) have in place appropriate healthcare-related mentorship and coaching to support delivery of quality targets Ensure Team Performance Leader(s) or Clinical Standards Lead(s) follow appropriate processes to escalate clinical questions and communicate resolution Support the continuous professional development of staff and encourage shared learning Responsible for effectively and proactively managing absences to minimise ad hoc and ongoing absence Other ad hoc duties as required Clinical ACMs should retain and maintain their approval for all areas they are trained, and as and when required by the operation you will be expected to carry out assessments and other clinical duties Experience leading and developing teams Experience of delivering challenging performance targets Clinical experience helpful but not essential Individual Competencies Able to balance needs of the business and customer/client. Seeks feedback and reviews and refines approaches to anticipate and deliver better customer/client service Delivers high quality work; manages and monitors the quality of work by team and takes action to ensure standards are met Able to meet workload requirements and to manage, allocate and monitor team workload to meet output expectations Able to build good working relationships and promote cooperation within and across departments/locations to deliver results Able to communicate clearly; able to employ a variety of media to communicate effectively with, understand and influence a range of audiences Able to champion direction set by senior management and inspire team to deliver results Able to drive continuous improvement EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
PA and Reporting Administrator is required for a specialist commercial company who services specialise across the food manufacturing, pharmaceutical and logistics field. We are looking for an experienced Administrator to join the team at the Halifax site. The PA and Reporting Administrator role is working full-time on-site working Monday - Friday 8am - 4pm. In reward you will be paid a salary of £30,000 p.a. plus benefits. Plus there will be a element of some UK travel for the first initial few months which will include overnight stays occasionally. This is an exciting role, as it's not a 'standard, sit at your desk office job', this is a role where every day is different. One moment you will be assisting with booking flights and accommodation for the Manager and next completing reports on Excel. PA and Reporting Administrator Skills and Experience: If you have previous experience working within a manufacturing / FMCG environment previously this will be a great advantage. It is essential that you have previous experience within SAP. Must also be advance in Excel - able to create dashboards and pivot tables. This is a busy varied role so looking for someone who likes to work at pace and with volume and be super organised with excellent attention to detail and communication skills. You would need to be willing to travel to other UK sites from time to time. PA and Reporting Administrator you will be supporting the Group Manufacturing Standards Manager and Compliance Team Managers in an analytical and administration capacity. PA and Reporting Administrator duties will include: Key support to the Manager with PA duties - diary management, travel and expenses. Work alongside Compliance Team Managers to review work instructions and associated documentation. Take complete ownership of the banked hours KPI and report weekly. In conjunction with the third-party cleaning company. Create a central dashboard and lead weekly reviews with Compliance Team Managers. Place orders for all UK sites on the SAP system as required. Support/ implement the development of a budget control document that ensures all site spends are within their individual budgets on a monthly basis. Liaise with suppliers to chase orders, arrange servicing and repairs for equipment when required. If you have the above skills and experience and are keen to learn more then please apply via the job board for consideration.