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Assistant Front of House Manager, Private Membership club, Central London, £ 33,000 You will have a passion for providing exceptional service and understand the importance of hospitality within one of the most prestigious London private membership clubs. You will be responsible for the day-to-day operation of the club. You will build relationships with Members and all staff to enable a smooth and efficient service is offered. You will work closely and be supported by the Management team and report to the Head of Front of House. KEY RESPONSIBILITIES: Manage team day-to-day operations ensuring that an exceptional service is provided to guests; service standards are implemented and maintained. Manage members bookings for special requests and events Ensure that daily operational procedures are adhered to at all times Manage the rota to ensure the club is open at agreed times with adequate staffing levels Manage induction of new staff and train to deliver service at required standards Establish a courteous, helpful and friendly attitude to all members at all times, provide a warm, polite and courteous greeting ensuring that members are satisfied with their visit. Support and assist with throughout the day with members guest events. With support from FOH Manager manage complaints in accordance to company policy. Review and update department SOP's and train staff on procedures. To work with the front of house team and liaise with facilities team regarding housekeeping when required. Have a good working knowledge of services offered in the facility Assist with maintenance and housekeeping issues when required Maintain strict confidentiality of members information at all times Ensure an informative handover is provided Record all accidents and incidents according to set protocols To understand and abide by the Health and Safety and Fire Policies To undertake all mandatory and job specific training Ensure that the Company Policy, and protocols are adhered to at all times REQUIREMENTS: Essential Previous Hospitality 5 star or similar environment is a must have Experience of dealing with VIPs or HNW individuals A professional manner and able to motivate a team with a positive attitude. Ability to form good working relations and adaptable to work within a team Strong communication and interpersonal skills Good organisational skills Able to problem solve and remain calm Assertive, articulate and polite Good timekeeping and prepared to be flexible to meet the needs of the service Ability to work on own initiative as well as part of a team Ability to remain calm when under pressure Food preparation knowledge Desirable Interest in personal and professional development Previous customer service experience Good general Education IT Literate If you are a dedicated professional with a passion for Luxury hospitality and leadership, we would love to hear from you. Apply today to join as an Assistant Front of House Manager. Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
We are seeking a detail-oriented and proactive individual to join our team as a Supervisor/Assistant Manager ASAP. Reporting to the Front of House Manager, the successful candidate will be responsible for ensuring efficient operations and exceptional service delivery in line with our standards and regulations. Responsibilities: Ensure departmental service meets or exceeds standards. Maintain catering regulations and uniform codes. Manage casual worker schedules and bookings. Maintain discipline and high standards. Assist the Front House Manager in duties as needed. Coordinate with Head Chef to ensure menu understanding and allergen awareness. Manage function data and event coordination. Oversee Fellow's meal service and cafeteria cleanliness. Support the Social Hub team and manage staffing levels. Run events smoothly and efficiently. Prepare services for functions and maintain records for billing. Manage stock ordering for linen, dry goods, and drinks. Ensure compliance with health and safety and food hygiene guidelines. Follow cleaning schedules and supervise deep cleaning as needed. Perform other duties as assigned, including occasional weekend work for special events. Requirements: Previous experience in hospitality or catering management. Strong organizational and communication skills. Ability to work flexible hours, including weekends. Knowledge of health and safety regulations. Willingness to undergo relevant training. if you're interested, send your resume to Ewa Bukowska - or email - [email protected].