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At Adaptable Recruitment we have a fantastic opportunity for a Customer Services Administrator - Telephony to join a fast growing company in the Liverpool area Salary: £23788 6 months FTC - with potential to go permanent Fully office based: discussion over hybrid working after training Working hours: 35 hours Reporting into: Team Leader Main Responsibilities to include: To maintain a high standard of customer service through efficient and courteous handling of incoming telephone calls and processing claims in an accurate and timely manner Answer and handle incoming telephone calls in a professional, courteous & timely manner Respond to and resolve customer queries received by email Respond to telephone queries by checking details on the company system Issue claim forms, membership applications and other information to. customers as requested Update the system with changes to membership details by telephone, email or paperless change requests Process claims forms as required Ensure adherence to regulatory and compliance issues at all times Keep team leader informed of any unresolved issues The ideal candidate: Good quality of call handling Accuracy and appropriateness of email responses Ability to resolve queries Efficiency in processing claims Product Knowledge Flexible in covering other areas Accuracy in dealing with paperless change request
Job Title: Customer Service Officer Contract: 5 Months Temp Rate: £13.52 inc holiday pay Location: Oldham City Centre (fully office based) Start date: w/c 13th May 2024 Hours: Mon-Fri (9am-5pm) Company/Role As a call centre advisor, you will be on hand to answer any questions whether that be via phone or e-mail. This will be working closely on the Housing team and speaking to vulnerable people and speaking to them with compassion. Skills required Computer Literate Excellent vocal and written communication Positive attitude Patience Excellent listening skills Excellent time management Attentiveness Clear focus Great work ethic and willingness Be able to cope in a fast-paced pressured environment Contract and Pay We are offering full time, temporary contacts of 36.75 hours per week. We expect you to be fully flexible between our opening and closing times of 9am-5pm. Overtime may be required depending on volumes. You will be paid weekly, one week in arrears for the hours you work. The contract is due to start ASAP. This is an onsite role only. Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates
At Adaptable Recruitment we have a fantastic opportunity for a Customer Services Administrator - Telephony to join a fast growing company in the Liverpool area Salary: £23788 - to increase after probabtion 6 months FTC - with potential to go permanent Fully office based: discussion over hybrid working after training Working hours: 35 hours Reporting into: Team Leader Main Responsibilities to include: To maintain a high standard of customer service through efficient and courteous handling of incoming telephone calls and processing claims in an accurate and timely manner Answer and handle incoming telephone calls in a professional, courteous & timely manner Respond to and resolve customer queries received by email Respond to telephone queries by checking details on the company system Issue claim forms, membership applications and other information to. customers as requested Update the system with changes to membership details by telephone, email or paperless change requests Process claims forms as required Ensure adherence to regulatory and compliance issues at all times Keep team leader informed of any unresolved issues The ideal candidate: Good quality of call handling Accuracy and appropriateness of email responses Ability to resolve queries Efficiency in processing claims Product Knowledge Flexible in covering other areas Accuracy in dealing with paperless change requests