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Overview Are you passionate about customer service? Our Call Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can. Known within the business as Client Services Voice, the Call Centre is responsible for servicing our leading investment clients, and their customers. We are passionate about what we do and therefore looking for people who can provide excellent customer service, have a high level of attention to detail; but most of all, a passion for our business and provide the best customer experience possible. About the role Our call handlers are responsible for answering incoming telephone queries form a wide variety of callers such as clients, IFAs (Independent Financial Advisors), investors and other financial institutions. You will accept account servicing questions on the phone and action the appropriate response, whether to request investigations, give portfolio valuations or update customer account details. Within this role you will gain understanding of the processes and procedures across many different areas of the business and be able to exhibit understanding of the different investment products we work with, such as ISAs, Unit Trusts, Investment Trusts and OEICs. We provide a comprehensive training course, which can last up to 12 weeks, and is a mix of classroom-based and on the phone training. This will provide you with all the support & learning you need to be able to excel in this role. The Ideal Candidate Whether you have experience working in bars & restaurants, hotels, clubs or cinemas, we value above all else the level of customer service you're able to afford our customers, be that experience face to face, or over the phone. The ideal candidate Customer services experience, either face to face or over the phone Excellent customer service skills, including the ability to learn how to respond to complex customer queries Organised and able to work on own initiative when required Basic computer skills Empathy towards our clients' needs A keenness to make a career in the financial services industry We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring diversity of perspective to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense. All offers of employment at SS&C are subject to background verification checks, including 5 year employment history, proof of eligibility to work in the UK, proof of address, credit check and criminal record check. The accuracy of all information you submit as part of your application is vital and may be used as part of the background checking process should you be successful.
Are you organised, efficient, and looking for a dynamic administrative role in a creative environment? Our client is seeking a full-time Administrative Assistant to join our team at our Ongar office. As the administrative backbone of our operations, you will play a crucial role in supporting our team and ensuring the smooth running of day-to-day activities. Responsibilities: - Answering incoming calls, taking messages, and handling inquiries in a professional manner. - Typing and formatting various documents such as meeting minutes, certificates, and project information. - Coordinating travel arrangements including hotel bookings and flights. - Maintaining office supplies and ensuring the work space is tidy and organised. - Assisting with basic company expenses and administrative tasks. - Serving as the first point of contact alongside the Office Manager, greeting visitors and managing inquiries. - Managing calendars, scheduling meetings, and monitoring emails during team absences. - Providing support to all staff members and assisting with various tasks as needed. Job Requirements: - Proficiency in Microsoft Office suite with intermediate typing speed. - Excellent organisational skills and attention to detail. - Strong communication and interpersonal abilities. - Ability to multitask and prioritise tasks effectively. - Ideally, a valid driver's license due to limited public transport in the area. Benefits: - Potential temp to perm for the right person - Competitive salary based on experience. - Opportunities for growth and advancement within the company. - Joining a collaborative and innovative team in a dynamic work environment. If you're ready to take on a diverse range of administrative tasks and contribute to the success of our team, apply now! Please submit your CV. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.