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Assistant Centre Manager Minorities Centre Location - Minorities Centre Salary - £28,000 - £31,000 DOE Hours - Monday - Friday working between business hours (varied to) 8.00am -18.00pm. Do you have experience in leading a small team? Do you come from a customer service background? We have an exciting opportunity for an Assistant Manager to work for one of our clients who is a leading specialist in workspace locations across the UK In this role, you would be working full-time hours, Monday to Friday. Our client is offering an excellent salary, depending on experience. Duties & Responsibilities Assist in the manager of the day-to-day running of the business centre Manage the Business Centre in the absence of the Centre Manager and various aspects of the role Carry out billing for all clients Log invoices and charges on our in-house system Centre Charge Process catering orders and meeting room requests made by clients where required Deal with customer requests in a prompt and timely manner whether face to face or on the telephone Liaise with relevant staff to ensure that all queries are responded to within procedural deadlines Book various chargeable services for clients such as couriers and taxis Issue and ensure receipt of swipe cards, keys, furniture etc to clients when required Create and issue welcome packs for new clients Ensure that all meeting rooms including management office and vacant offices are tidy, safe and welcoming to all clientele/visitors Conduct viewings of the Business Centre; to the required standard Manage outgoing post, ensuring that it is properly franked and ready for collection daily and route incoming mail to relevant clientele Provide cover for the reception as and when required Carry out administrative and clerical duties for clients as required including filing, archiving, photocopying, collating, laminating, faxing, preparation with mailings, word processing of letters, data entry and preparation of reports and other information Person Specification GCSE's or above in Business Related Area HND or above 3 years plus customer facing work Experience of working in a SME/small team 6 months in similar role Proficient in word and Outlook Excellent telephone communication skills Face-to-Face customer service skills Experience of working with minimum supervision Front of house management skills Benefits Healthcare (plus partners/dependants) Dental Care Life Assurance Pension Corporate Eye Care Season Ticket Loan Loyalty of Service Rewards Cycle to work scheme Quit smoking reward and recognition scheme Access to our onsite Gym About Morgan Jones: Morgan Jones Recruitment Consultants Limited acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. By applying for this job, you accept the Terms & Conditions, Privacy Policy and Data Protection and Information Security Policy which can be found on the Morgan Jones website. Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion. To view other great opportunities, visit our website or follow Morgan Jones on your favourite social networks - Facebook, Twitter or LinkedIn
Location: East Regional Office Contract Type: Permanent Salary: £40,966 per annum Hours: 35 hours per week Closing Date: 19th May 2024 At Accent we believe everyone has the right to a safe, secure and warm place to call home. Are you ready support our Repairs team to go above and beyond, helping our customers with their repairs and maintenance queries? We're looking for a Contact Centre Team Manager to join our Repairs team in Peterborough. About the role and person: Always motivated to achieve brilliant standards of service on every call, our Customer Service Advisors take direct calls from customers, diagnosing faults and raising jobs to ensure their home repairs and maintenance needs are met. It can be a stressful time when things go wrong so strong communication skills, empathy, professionalism and resilience are key. As a Contact Centre Team Manager, you'll create an environment where our colleagues feel empowered to put the customer first and provide the best solutions. You'll lead by example, supporting the team with escalations, ensuring that KPI's are met and that we're delivering the brilliant Repairs and Maintenance services our customers deserve. You'll carry out call audits to ensure the team are communicating with customers, contractors and internal stakeholders to resolve repair related queries and ensure the team is receiving regular coaching and development. Our contact centre is open Monday Friday 8am to 6pm. Flexibility to pick up urgent queries outside these hours may also be required from time to time. You don't need to know about home repairs and maintenance - we'll provide the training you need. Our office facilities include free parking, a caf and free access to an onsite gym. What skills/behaviours do you need to be a Contact Centre Team Manager? Experience of working within a busy customer focused environment with the ability to demonstrate exceptional customer service skills including dispute management Experience of leading and managing a team in a high volume work environment Ability to engage and motivate a team to get the best from them Strong negotiation and communication skills verbally, in writing and able to present these in a team meeting setting or during 1-2-1's Experience of performance management Ability to manage a busy workload with conflicting priorities A positive and practical approach to problem solving Experience of working in a pressurised environment Confidently use Microsoft Office and other IT systems An understanding of Contact Centre technology Experience in multi channel customer support Knowledge of home repairs and maintenance services is desirable. Location The successful candidate will be required to live within a commutable distance to our Peterborough office as this post requires you to be on-site. Upon completion of probation, dependent on meeting of role requirements there may also be the opportunity for hybrid working. Salary: The spot salary for this post is £40,966 per annum for applicants who fully meet the requirements of the post. Applicants, who do not meet all the requirements of the post, will start 5% or 10% below the spot salary. What will you get from us? In addition to a competitive salary, we also have a focus on employees' development. We support both professional and personal development, ensuring everyone has a development plan and provide access to a wide range of internal and external learning resources. You'll also receive: 28 days paid holiday (pro-rata excluding bank holidays) per year rising by 1 day per year up to a maximum of one working week. A choice of Pension Schemes including a Defined Benefit Scheme with a 7.5% member contribution or a Defined Contribution Scheme with a 4% member contribution and 4% employer contribution. Both pension schemes provide Life Insurance Cover. Option to purchase additional holiday of up to 2 of your working weeks (at managers discretion). Employee Assistance Programme. "Hapi" Benefits App with multiple discounts. Cycle to work scheme. Free on-site gym Free parking Who are Accent? We own around 20,400 houses across the North, East and South of the country. They are home to over 41,000 customers. We exist to improve lives, providing people with high quality homes, affordably. Whatever their housing need, whether family, single, older or more vulnerable our customers come first. They are always at the very heart of our business. If you feel great about putting customers first, then we feel great about you joining the Accent team. If you require reasonable adjustments to any part of our recruitment process, please let us know we will ensure requirements are met. Please don't delay in submitting your application. Where roles are urgent or we receive a high volume of applications, we may interview and conclude the process prior to any closing date indicated. Please note candidates must have current eligibility to live and work in the UK, this position is not eligible for visa sponsorship. Join us and start your own journey with Accent. We aim to be number one, and you could help us get there. You may also have experience in the following: Client Services Team Lead, Support Team Manager, Customer Support Manager, Call Centre Operations Supervisor, Customer Care Team Leader, Contact Centre Shift Supervisor, Customer Service Team Leader, Client Relations Manager, Customer Engagement Supervisor. REF-213 850
Customer Service Advisor - Helpdesk Support Our client is looking for a Customer Service specialist who is ready to take on a new challenge and is keen to learn a new system. Ideally, someone who works well with others as you would be joining a team of 11 Helpdesk advisors. The role is not IT-focused, but being tech-savvy helps when learning and helping users navigate through the software. The salary offered for this role is £24,102 per annum with a bonus potential of up to £1200 per annum. Full-time, permanent, office-based role. The Company: We are an outsourcing company which provides customer care, sales, technical support, and collections services. We operate in Europe, North and South America, Asia, and North Africa. In the UK we are located in the north-east area of Leeds, West Yorkshire. Assignment Summary: The primary purpose of the Helpdesk Advisor is to provide telephone customer service to users of software used within the healthcare sector. This will involve correctly identifying if the customer is the authorised caller and applying core categorisation to any of their issues. Assisting the customers with their queries may be required to help with a first-time resolution or directing them to the Help Guide within the software. Technical issues classed as "Incidents" are to be transferred over to a separate incident team. The Advisors will be given access to the call log which will provide them with a real knowledge base of resolutions for various issues raised by users of the software. The advisor will need to undertake real-time account administration via an automated dialler system and bespoke database. Responsibilities: Maintain comprehensive notes of all customer discussions within the call log in line with current procedures. Resolving issues raised by customers promptly. Identify third-party issues e.g. integration issues with the software. Handle inbound calls via the automated Dialler system. Process data concerning account management, which implies understanding, decision-making, analysis, and good communication skills. Active participation in all aspects of training and self-accountability for personal development and objectives. Ensure that all company policies and processes are followed at all times, to guarantee. accurate, objective, and polite conduct and comply with all laws and regulations that apply to this industry in their different jurisdictions where applicable. Collect Minimum Data Set whilst speaking to the user, to be able to send all the information to an external team, in case the call is categorised as an "Incident". Additional responsibilities may be added as the needs of the business change and expand. To qualify for this role, you must: Have a confident telephone manner. Have previous experience using different systems/software. Have previous experience of working in a call centre or similar environment. Have a background in a customer-facing role. Have customer service experience. Have previous experience working in a performance-driven environment. Have good interpersonal skills (both written and oral). Take ownership of quality, competence, and results. To be successful in this role you should: Have excellent communication skills. Have a positive and friendly attitude towards customers and colleagues. Be receptive to feedback and change. Have an ability to work well under pressure. Provide attention to detail. Be service-orientated. Be proactive. Be highly flexible and welcome change/improvements. Working Hours: Monday Friday between 8:00 am 5:15 pm (1st shift 8:00-4:00, 2nd shift 9:15-5:15). The role requires a successful candidate to work all 5 days from the office. (37 hours per week) Benefits: Adherence bonus (£100 per month for achieving 100% adherence). Free on-site secure parking. 25 days paid holiday plus paid bank holidays (additional days of holidays are rewarded for every 5 years of service). Good location close to local amenities and bus services. Eye test vouchers. Health Assured 24/7 Wellbeing Helpline for employees. Service Awards. Team Building Activities are organised throughout the year. To apply for this exciting opportunity within our friendly team please send us your C.V. now....