Join us as our Contact Centre Manager as part of our Senior Management Team, overseeing the daily operations of the National Contact Centre and ensuring smooth performance.
In this role, you'll drive team performance, implement strategic goals, and step in for the Head of Call Centre when needed, ensuring effective leadership and seamless operations.
You'll analyse performance data, optimise efficiency, and make decisions that balance service quality with budget goals.
We are seeking an enthusiastic and friendly Customer Service Assistant on a part-time and permanent basis to join our clients small but busy team based in Earlstree Industrial Estate CorbyYou'll need to be a great multi-tasker!
As well as a confident phone operator, both inbound and outbound, you will be required to accurately enter data whilst listening attentively to the callers' requirementsThe Role - working as part of a team to provide excellent customer service to existing and new customers
Building a relationship over the phone to attract new customers and maintain current business
Customer Service Advisor / Contact Centre Agent who has a great telephone manner with excellent written and verbal communication skills and the ability to build rapport quickly with customers is required for an established call centre that has built its reputation by providing specialised, and compassionate engagement services to clients.
If you have previous experience working in a call centre, then great.
NO PREVIOUS EXPERIENCE REQUIRED - FULL TRAINING PROVIDED
We are seeking a Customer Service Advisor to join our client's Contact Centre team in Bristol.
Your primary focus will be on handling incoming calls, resolving queries, providing updates, and booking appointments.
As a Customer Service Advisor, you will play a crucial role in delivering exceptional customer service and ensuring all jobs are processed and booked efficiently.