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BJ30 Assistant Branch Manager Location: Swindon Salary: £24,910 with OTE £28k Working Hours: 39 hours per week, 5 days out of 6 First Military Recruitment are currently recruiting for an Assistant Branch Manager on behalf of our clients based in Swindon. This is an excellent and exciting opportunity to join a rapidly expanding retail business with an excellent opportunity of career advancement. Duties and Responsibilities: Ensure branch is opened and closed on time. Record absence in the correct manner. Support the Manager with leading the direction and motivation of staff being aware of issues and proposing solutions to improve Support the Manager to ensure business development phone calls are conducted and logged using CRM Support the Manager to ensure new customers (prospects) are acquired and taken through prospect process using CRM Ensure thorough understanding and contribution to monthly Balanced Scorecard Respond promptly to any out of hours call outs, managing holiday & store closures appropriately Ensure strong working procedures are followed within store to ensure branch runs efficiently eg. filing to be completed at the end of the day/ action plan created Perform first line response (eg. challenge and report if necessary) to disciplinary or performance issues and monitor and engage to tackle issues at early stages Support the Manager in development of staff skills including product and sales training. Identify areas for improvement and lead their personal development using all resources available Ensure all customers are greeted on arrival and approached at an appropriate moment to identify their needs and solutions are suggested enthusiastically Support the Manager to ensure staff deliver company's vision for the store and customer experience Ensure all staff actively participate in company promotions Support the manager in preparation and execution of yearly stock take Ensure PPI is conducted and discrepancies are thoroughly investigated Attend and actively contribute to Assistant Managers' meetings throughout the year Ensure both current and redundant paperwork is filed and stored safely and logically so that documents can be readily retrieved (complying with PCI DSS obligations) Ensure staff maintain a satisfactory level of appearance and personal hygiene Implement Company Health and Safety policy and ensure continued compliance Ensure all safe working practices are followed and all checks are completed thoroughly and promptly Support the Manager in ensuring the swift and well merchandised roll out of new product into store Be able to lead product demonstrations or training when required Be able to undertake weekly buildings inspections & report defects promptly Manage contractors when on site, ensuring compliance with any health and safety procedures Skills and Qualifications: Ability to maintain productive working relationships with colleagues, suppliers and customers. Ability to remain calm and focused when under pressure. Using your own initiative (recommending various products, cross-selling etc.) A friendly and outgoing personality. Experience of dealing with both retail and trade customers advantageous but not necessarily required. Experience of working in a team leading position desirable BJ30 Assistant Branch Manager Location: Swindon Salary: £24,910 with OTE £28k Working Hours: 39 hours per week, 5 days out of 6
About You: In this unique and exciting entry level management role, we are looking for a goal orientated manager with, excellent communication skills and a proven sales background (dealing with inbound enquiries). The company are going from strength to strength and growing at a fast rate within the UK, with this role allowing the postholder the opportunity to manage a brand new location. Storage experience is not necessary, but people management experience at some level is essential. Experience in achieving KPI's is also a benefit in this role. The key aspects of the role are converting sales, maintaining site standards, people management and administration. The biggest challenge is taking responsibility in the Store Manager's absence. Candidates who are always looking for new and better ways of doing things are welcomed in this role. What we'll give you... Staff discount on storage and retail products Management training and development programme Great bonus scheme - End of Year Bonus New store bonus of £5000 Contributory pension scheme 30 days holiday, including bank holidays. Employee 'free perks' scheme Additional benefits after a qualifying period Who we're looking for... Likes variety, has excellent communication skills, and can provide exceptional customer service People management experience and self-motivation A good level of numeracy and organisation What you'll do... Sales and Customer Service o Convert sales and help customers make informed decisions o Achieve sales targets by maximising sales opportunities o Provide stellar customer service, resolve complaints and address concerns, always keeping our values in mind Supervise and train employees o Organise rotas, give sales training, delegate tasks and help with employee performance management o Motivate staff, giving praise when things go well and helping them improve in the areas they need to o Help others achieve their goals through leadership, giving encouragement and advice in how to meet budgets and get results Assume responsibility in the Store Manager's absence o Develop and grow the store alongside the manager, achieving revenue and growth targets o Take full responsibility for the site when the manager is away, completing reports to give back to them upon their return o Demonstrate an active approach, getting involved fully to achieve our joint goals faster and with an exciting urgency Maintenance and administration o Take pride in the site and maintain excellent standards o Keep the site safe and healthy for staff and customers o Keep company systems, policies and procedures running smoothly, and assist with the creation and implementation of marketing plans to promote the store and create brand awareness o Promote the store in the local community by networking and liaising with local shops and businesses Charity Participation o Highly committed to Corporate Social Responsibility, and we all dedicate 1% of our working time to volunteering or raising funds for charity. Please apply now if you are someone who genuinely likes to offer customers a world class service and is really passionate about customer services and solutions based sales. Secure a truly wonderful opportunity in an growing business and one, in an industry that will continue to thrive over the years.