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Transport Administrator Changing the way people think about waste. At Biffa, we love working with waste. Whether we're turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It's a view that's shared by our 11,000 people around the country, who trust us to provide them with a career that's always rewarding, often challenging, but never dull. And it's why we're the UK's No. 1 choice for business waste management. A quick look at the role. A well organised individual with a personable disposition is essential, with admin & call handling experience desirable. Why it's an opportunity not to be wasted. The successful candidate will need to work as part of a team, with a wide variety of daily duties (a few examples listed below): Call handling - liaising with customers and/or our internal call centres and Biffa drivers. Daily debrief of Biffa drivers - assisting with confirmation of work plus dealing with any anomalies/issues. Liaising with Biffa's customer service department and/or direct with customers to resolve issues - including any hazards identified by drivers. Order processing and confirmation running and clearing daily reports. Administrative tasks and housekeeping. Requirements Here's what we require: Strong knowledge of the local area. Exceptional communication skill with the ability to communicate in writing, on a one to one basis and via the phone with all levels including management, team members and internal/external customers. Ability to plan, organise and prioritise effectively. Experience of working to strict deadlines in a time critical environment. A willingness to adapt and develop skill-sets and knowledge which is determined by the role/business. Computer literate - comfortable using business software and Microsoft Office Suite (specifically strong knowledge of Excel). Benefits And here's why you'll love it at Biffa. Competitive salary Ongoing career development, training and coaching - because if you don't grow, we don't grow. Generous pension scheme. Medical and dental scheme. Retail and leisure discounts. Holiday and travel discounts. Bike to work scheme. Plus, much more...... Dedicated to diversity. Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you'll find us championing diversity, equity and inclusion at every turn .
Working hours: Mon-Thurs: 7am-4pm Fri: 7am-2:30pm Contract: Temp to Perm £12.25 per hour HR Employment is looking for a Sales Co ordinator to join our well established client on a Temp to Perm basis. The work is office based in West Bromwich. Main Duties include: Check through incoming emails from customers / disposal sites to see what action is required & resolving or delegating to correct department. Inbound calls from customers requesting things from quotations, dates for bookings, service issue resolutions, ETA's or other general guidance. Inbound calls from drivers / internal staff regarding service issues to be resolved as part of a team. Raising quotes for the Head of Waste management solutions & sending quotation numbers to the customer including blank booking forms & pre-acceptance while also managing internal BMS. Sending out account applications to new customers when required & sending over to accounts on their return. Handling booking requests for a variety of vehicles & uploading onto google calendar. Ensuring all backing documents for loads are matched up along with quotations for the job. Liasing with the technical team if any additional data is required for bookings & communicating these requirements with customers if necessary. Routing work on occasions of Holiday or sickness (some transport experience would be desirable for this) Check over of invoices produced by the admin team to ensure prices, weights & and miscellaneous charges are correct before submitting to Accounts for final approval. Invoice query investigations to assist accounts. Occasional set up of new customers in QC system after approval with accounts. Producing reports from the system on customers request for collections data. Key Skills: Someone who can think on their feet & is good at problem solving. Someone with a good attention to detail. Good customer service skills. Works well as a team but also can work well on their own if needed. Some transport experience desirable but not required. Good with excel & internet based programmes. Proactive Strong admin experience