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Operations Assistant Manager Competitive salary based on experience Chessington Service Centre KT9 1HF Full time - 40 hours per week Job purpose: The Assistant Operations Manager is required to lead a proactive and effective team in delivering contractual requirements and delivering business improvements and efficiencies linked to agreed objectives. Support the Regional Manager in improving productivity, operational control, customer relationships and service levels. Work with other senior colleagues to develop business opportunities and plans to achieve and exceed these. Key responsibilities and accountabilities: Operational: Managing the overall operation ensuring agreed targets/objectives are achieved in line with business and customer requirements. Perform as the Senior Manager within the specified operation with decision-making authority commercially, financially, and operationally. Support the Regional Manager in developing effective control of agreed critical business outcomes. Utilise skill, knowledge, and experience to track, trend and anticipate financial challenges and lead on early implementation of solution strategies. Take responsibility and lead in implementation of new contractual requirements. Monitoring the key operational activities and generate and implement solutions for improvement where necessary. Establish and maintain appropriate systems for measuring necessary aspects of operational management and development. Identify best practices and ensure these are effectively communicated and implemented. Support and provide feedback for operational review meetings. Effective management of centre assets, including operational equipment, vehicles, stores, and security equipment. Ensure that maximum use is made of all IT systems in coordinating and supporting the organisation. People: In line with business goals - agree, monitor, and review objectives of operational team lead in the centre. Assist the Regional Manager in developing effectiveness of the business support team. Ensure employee development through training, coaching, and appraisal process. Maintain an environment of continuous improvement. Ensure staff turnover and absence levels are kept to a minimum by providing effective leadership and motivational guidance. Manage employee performance or conduct issues in compliance with the company disciplinary procedures. Foster an open and honest communication, together with clear engagement with team of business objectives and requirements. Develop a team-work approach for setting and achieving objectives and problem resolution. Financial: Effective and efficient management of centre funds to reduce costs, maximize rate of return and meet service requirements. Monitor activities in allocating resources to deliver services in the most efficient and cost-effective manner. Auditing monthly Management Information and preparing reports for senior management and contract partners. Customer: Ensure accurate and timely information for contact review meetings and any information requested by our customers. Participate in contractual and customer meetings and reviews as necessary to obtain and develop information and procedures to enhance the productivity of the operation. Ensure resolution and adherence to any agreed actions. Build strong relationships with suppliers and contract partners to ensure best price and optimum service is achieved. Compliance: Accountability for site's compliance to Company Health & Safety, GDPR, Quality and Environmental standards and ensure they are adhered to, and they are continuously improved. Ensure Company policies and procedures are adhered to, as well as ensuring there is compliance with legislative requirements and there is promotion of a fair and equitable workplace. Manage with accordance to disciplinary procedures when this does not occur. Accountabilities as described are not exhaustive and additional reasonable activities not listed may be expected as per managerial instruction - in line with capabilities and skill set. Due to the nature of the role, you will be fully responsible for the contract within your area. This may be subject to change in line with retention of existing contracts and the tendering and acquiring of new contracts. Skills and Qualifications: Proven leadership abilities, setting examples of desired behaviours and values, resolving conflicts, motivating, and developing others to achieve business objectives. Decision making skills - dealing with employees, management, or customers. The ability to make hard fast decisions that affect the company. Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit. Effective time management skills will be essential. Customer service experience and skills. The ability to work with minimal supervision
Area Operations Director Northumberland Tyne & Wear The Company 24x7 Group is recognised as the leading provider of specialist education transport for children and young people, particularly those with special educational needs. We have been in the transport sector for many years, but since 2001 our directors have used their knowledge and extensive experience to design and set up the best and most effective special needs transport organisation in the country. We continue to receive many awards for their service to the sector and stakeholders. We are now seeking an Area Operations Director to join the team on a full-time, permanent basis and play a primary role in driving our continued success. The Benefits Salary between £35,000 - £40,000 Attractive Bonus Company Pension Scheme (voluntary) 20 days' annual leave plus Bank Holidays This is an unmissable opportunity for an Area Operations Director with a track record of successful operational management to join our inspirational organisation. You will have the chance to work with a like-minded set of individuals and make a real difference to the lives of children with special educational needs. With your expertise and our vision, we will drive the business forward. The Role As the Area Operations Director, you will lead operations across Northumberland & Tyne & Wear, ensuring customers' needs are met, staff are managed effectively and you are following direction from the Group Management Team. Working with the Senior Group Team, your responsibilities will be overseeing staff management and making sure systems are in place to support your team and enable our people to thrive at work. You will manage contracts and services, whilst also ensuring our business remains profitable and continues to grow and thrive. About You To be considered as the Area Operations Director, you will need: A proven track record in leading and managing your own divisional site Strong examples of where you have personally generated success and satisfaction Extensive experience of staff management, and some knowledge of recruitment Experience of overseeing contracts management of services Experience of service procurement via third party services and tender portals Financial management and cost control skills Advanced relationship management skills Experience in transport management would be beneficial. Other organisations may call this role Site Manager, or Service Manager. 24x7 Group are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you're ready to join the team as our Area Operations Director, please apply select the apply button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.
Role: Operations Manager Location: B46 1HQ Salary / Rate of pay: £40,000 to £50,000 Platinum Recruitment is working in partnership with a popular business within the Freight Forward, Transport and Logistics Industry and we have a fantastic opportunity for an Operations Manager to join their team. What's in it for you? A full time and permanent role A progressive career To work for a fantastic organisation with a great team of people Parking onsite Bonus Monday to Friday - 0900 to 1800 - flexible Package £40,000 to £50,000 Bonus Benefits A full time and permanent role Why choose our Client? My client is a long-standing business who are very well established, with a great brand and name within the transport & logistics industry. Your responsibilities will include: To have overall operational responsibility for the day-to-day operations of the unit that you have been assigned to Responsible for ensuring the Depot delivers its agreed targets in all key performance areas, particularly those that can be influenced by the staff group you directly manage. Responsible for ensuring that effective methods are put into place so that the company runs to its maximum productivity. Conduct monthly reviews/ presentations with the customers or as and when required. Harness a working environment which encourages team work, energy and creativity. Carry out inductions, on-job and internal training ensuring all staff receive required training and skills to achieve high standards of service. Ensure budgets are properly controlled and managed, to achieve best profitability for the company but not at the expense of the customer. Overseethe customer service delivered by the team and assess that they are meeting customer satisfaction goals. Ensure this is by reviewing customer reviews and customer related statistics Prepare, revise and submit reports, budgets and other documentationas and when requested Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Monitor Sub Contractors and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits. To work alongside colleagues to plan for operational excellence and Promote quality achievement and performance improvement throughout the organisation, including setting objectives and ensuring that targets are achieved To take a lead role in your area for health and safety within your unit and other national and international standards and legislation and ensure that the operation is compliant Build and maintain positive, open relationships with colleagues, Team Members, and superiors A vital role in ensuring that the day-to-day operations of the whole business run smoothly by ensuring an effective relationship with colleagues. Manage and implement new business from Sales to Operations. Accountabilities and Activities: The following KPI's have been set at the start of your employment. Some of these targets will remain consistent whilst others will be amended to suit the needs of the business. This will be agreed at the time of change. In addition, each client will have individually agreed KPI's. These are detailed within the agreed Scope document/ SOP and will form part of the Objectives for your role. A copy of these is available for you. About you You will have experience working with people in an office and warehouse environment. You must have exceptional management Sound like the role for you? Then we would love to hear from you! Click Apply Now and one of the team will in touch to discuss the Operations Manager work we have that suits you in B46 1HQ. Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to £250 per recommendation. Consultant: Lisa Job Number: 924759 / INDCOM Job Role: Operations Manager Location: B46 1HQ Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.
Assistant Operations Manager Taskmaster Resources is on the lookout for an Assistant Operations Manager to be based from our clients Dorking site. DUTIES: Support Site Manager in monitoring, managing and coordinating all site level resources to ensure an increase in operational productivity and improved quality of service provided. Ensure service delivery meets defined key performance indicators whilst driving best practice and continuous improvement in cost control and productivity. Manages and ensure compliance of Health & Safety, Environmental, Employment legislation and Company policy to ensure defined standards and best practice are adhered to. Deliver a culture where safety is never compromised. Manage service completion within SLA including bin deliveries, bulky collections and missed bins. Ensure compliance to contractual requirements around 100% in cab usage. Ensure corrective action is taken for any service failures. Provide pre and post shift reports. Sets and agrees clear objectives with all operational staff, regularly monitoring their performance and taking corrective action where appropriate. Leads and motivates staff through positive employee engagement through open communication Undertake people management responsibilities including PDRs, performance conversations, absence management and dealing with disciplinary matters and grievances in line with Company policy Carry out inductions for new employees. Proactively manage annual leave in accordance with annual leave ceilings. Forecasting and planning of resourcing requirements to ensure sufficient people and vehicles are available to deliver contract requirements within SLA. PERSON SPECIFICATION Local geographical knowledge. Good transport / logistics knowledge. Experience of operational line management. Experience of managing in a labour intensive, multi-shift environment. Full clean driving license with HGV Class 2 entitlement or willingness to be put through this training. Willingness to travel between site locations when required. Willingness to complete ongoing career development including but not restricted to First Aid at Work, Manual Handling, Fire Marshall, Topset Accident Investigation. Flexible working hours to ensure Supervisory cover for start and end of shift. Pay: £40,464 / £20.75ph Hours: Mon-Fri 40 hour week. Temp to perm position. Please apply for full details. Taskmaster Resources LTD is acting as an Employment Business in relation to this vacancy. (Temporary Vacancy)