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Rent Income Officer London, Tower Hill Agile and Home Working £39,227 - £42,618 Are you interested in working for a leading housing and homelessness charity and using your rent income knowledge and experience? Our client is looking for 2 experienced Rent Income Officers (Rent Service Partner) to join their dynamic and friendly Rent Service Team. This busy team processes Housing Benefit payments from 55 local authorities in the UK for up to 4000 St Mungo's residents; and collect over £45 million in rent and service charge plays a key role in the organisation to support clients to rebuild their lives. In the role of Rent Service Partner, you will: Deliver a high quality rent collection and arrears recovery service, supporting our clients by working towards minimising rent arrears and maximising client income. Oversee a busy and varied case load of rent arrears cases ensuring outcomes are achieved in a timely manner. Use your attention to detail and expert knowledge to complete accurate court applications and present cases to court. Provide an accurate, sensitive and responsive rent account enquiry and information service. Work closely with key stakeholders, being the lead liaison with Local Authorities for a designated caseload. In this role you will be required to work flexibly for at least 2 days per week from their office in Tower Hill, London. This allows for training, team building, line management and other relationship building opportunities. They support a flexible approach to work with opportunities for agile working for the rest of your week, from home. About you They are looking for people with experience of working in a rent service, income collection or credit control team, with good problem solving skills and the ability to work as part of a team. If you can demonstrate the below, we encourage you to apply. Proven experience of using prioritisation and organisation skills to oversee a busy case load of rent arrears cases. Knowledge of the court system and legal process relating to debt recovery, and experience of presenting cases to court. Excellent communication skills with the ability to build effective liaison with tenants to provide quality advice and support, as well as other internal and external stakeholders. Proven ability of using relevant software packages (e.g. Pyramid Rent Accounting) and other IT applications and databases, such as Microsoft Office to support effective working practices in a busy target driven role. Closing date: 10am on 10 June 2024 Interview and assessments on: 24-25 June 2024 Our client is committed to creating a diverse and inclusive workplace. They strongly encourage applications from all under-represented groups.
Location: Edinburgh Gyleview Hours: 40 hours per week, Monday to Friday - 8:30am to 5:30pm (occasional work out of normal business hours) Who are we? NewFlex operates a rapidly expanding and diverse nationwide network of business centres offering flexible workspaces to entrepreneurs and businesses. We give our Customers the flexibility, independence, Freedom at Work', and support to create, grow and enjoy running their businesses in our centres. We've been going from strength to strength for 25 years to cement our position as The Property Manager for the New Economy'. We're currently experiencing a sensational period of growth as the flexible officing revolution continues to disrupt the traditional office market. Our unique Client management model connects building owners (Clients) with occupiers (Customers) to generate cash from underutilised office space in all types of buildings from Aberdeen to Brighton. NewFlex is creating a positive alternative in the business centre market. What are our values? Our values shape our culture and guide us how we go about our daily business to support our purpose and ambition. Our values are Smart, Supportive, Prudent, Straightforward and Responsible. We expect all our employees to live our values in everything they do at work. Our values make us who we are. What will you do? The Centre Operations Assistant primary responsibility is to deliver world class customer experience and support the General Manager to deliver operational excellence keeping the centre safe and compliant in line with our policies and processes. The Centre Operations Assistant will also support the General Manager by carrying out ad hoc duties. We want someone exceptional who can focus on: Customer Service Deliver outstanding service experience to all stakeholders Deliver professional and friendly viewings extracting relevant information by appropriate questioning to enable the sales team to close the deal Proactively seek feedback and resolve customers queries at first touch Build relationships with customers through regular communication to ensure capture of any upselling opportunities Manage centre standards to the highest level Oversee customer move ins smoothly and in line with customer requirements Ad hoc duties as and when required by the General Manager Commercial Ensure the capture of billing for all revenue Identify and upselling all NewFlex services Health & Safety To have a comprehensive understanding and ensure compliance with the NewFlex health and safety policy and processes Complete all iAuditor checks and resolve any issues within acceptable timeframes Management of the accident book and the reporting of all incidents, accidents and near misses. Compliance with RIDDOR Review and update as necessary the emergency evacuation procedures Ensure appropriate health and safety arrangements are in place to minimise risks and provide for safe working conditions for all building users Ensure all building related issues are reported via the property portal and oversee remedial actions, as required, are completed in a timely manner Arranging all annual mandatory H&S requirements for the centre Strict monitoring of contractors General administration and coordinating of contractors for planned works Compliance Ensure the centre operates in line with company policies, procedures and processes Maintain up to date knowledge of GDPR and AML legislation and ensure the business follows mandatory requirements Escalate identified issues and risks to the General Manager Working with Centre Operations Manager and Compliance Manager to ensure that all customer agreements are current, correct and accompanied by the correct supporting documentation. Validating customer identification to ensure adherence to AMLR policy Work with the Compliance Manager to ensure our virtual customers are managed and operate in line with our virtual policy Training - Complete all mandatory training modules annually: Anti-Bribery Code of Conduct Cyber Security Ergowize Fire Safety Essentials Fraud Prevention General Data Protection Regulation Health and Safety Induction Modern Slavery Money Laundering Unconscious Bias Whistleblowing Knowledge/Experience Previous customer service experience is essential Minimum Grade C in English and Maths (or equivalent) Confident user of Microsoft office 365 (Word, Excel and Outlook) Fire Marshal (Training provided) First Aid at Work Certificate (Training Provided) Key skills/behaviours required for this role Planning and organising Building relationships Excellent communicator Resilient and embraces change Team player What will we offer you? £22,672 per annum 33 days Annual Leave (including Bank Holidays) Birthday Off Volunteering Days Discounted Private Medical Insurance Cover Life Assurance Income Protection Insurance Payroll Giving Cycle Scheme NEST Pension Scheme Employee Assistance Programme Annual Flu Jabs Eye Tests Training Support Package Enhanced Maternity, Adoption, Shared Parental and Paternity Pay Annual Professional Membership Subscription NewFlex is an equal opportunities employer This vacancy will close once we have filled all available interview slots. We therefore highly recommend early applications REF-214 102