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Help keep taps flowing and toilets flushing across the North West At United Utilities, we're not only essential service providers to over 7 million customers across the region but we're also at the forefront of tackling some of the biggest climate and environmental challenges in a generation. All our people are essential in achieving our net zero targets and creating a more resilient North West. It's a big job and a lot of work goes on behind the scenes to keep things running smoothly for our customers. From operating our pipes and improving water quality, to embracing new technologies and safeguarding the local environment - whether you're in our head office or out on site, there's always plenty going on. Our internship programmes will give you the opportunity to learn first-hand how we make this happen. We have been awarded with a Glassdoor Employees' Choice Award, recognising the Best Places to Work in 2020. We were ranked #19 company in the UK, based solely on the input of employees, who provide feedback on their jobs, work environments and companies on Glassdoor, one of the world's largest job and recruiting sites. You will be joining the United Utilities family of over 5,000 employees who all help to provide great service for our 7 million customers. Role Overview On our one year placement, you'll get both technical training and personal development opportunities that will equip you with the skills you need to grow, thrive and succeed in your career. You will be entrusted with graduate-level responsibilities and spend the balance of your time working alongside an established finance team of over 120 employees, who have a great track record in delivering strong financial results. You'll develop your understanding of how our critical finance function supports United Utilities in helping life flow smoothly for our seven million customers across the North West. You will gain opportunity to work with and gain experience in financial accounting, management accounting and business decision-making. As your internship progress there will be substantial scope to take on additional responsibilities as you gain more experience. Don't worry, we won't throw you in at the deep end. You'll have mentors and managers with you as you progress through your placement and support you as you work towards your personal development goals. What we are looking for You will be on track for a minimum of a 2:1 in your degree and undertaking a placement year during your studies at university. You should possess excellent written and interpersonal skills and have the ability to communicate and influence across multiple stakeholder groups. You must be highly computer literate and be proficient in Microsoft Office applications. You should be able to be comfortable working flexibly across a range of tasks and activities to deadlines, be able to prioritise your time. You should possess the resilience and determination to succeed in a commercial/competitive environment. Benefits Don't worry, you won't be going it alone. Your mentor and manager will work with you as you progress through your placement and support you as you work towards your personal development goals. When you join our Intern Scheme you'll receive a good salary, and you'll also be eligible for a bonus of up to 7.5%. You get 26 days holiday to take during your placement, and at our fantastic Lingley Mere site we have an onsite gym, coffee shops and other great facilities. And while access to an award-winning pension scheme might not be top of your priorities right now, responsible employers like us make sure you get one anyway - you'll pay 5% in to your pot and you'll get an extra 10% from the company. And that's not the only way to save, as you'll be able to buy company shares as part of the employee share buy scheme. Internship Duration 12 months How to apply All roles will be advertised on our United Utilities Career's Page. Roles will be advertised on selected University portals to encourage applications. All applications will need to be completed online through the United Utilities Careers Page. We need fantastic people to enable us to deliver a great service to the public. We are committed to reaching and recruiting from every community and then supporting employees to achieve their full potential ensuring they feel valued and included, regardless of their gender, age, race, disability, sexual orientation, or social background. If you are offered a job with us, a number of pre-employment checks need to be carried out before your appointment can be confirmed. Any offer of employment with United Utilities will be subject to a satisfactory checking report from the Disclosure Scotland / the Disclosure and Barring Service. Shortlisted candidates will be invited to an interview at our head office in Warrington during the week commencing 27 May 2024.
Seven Resourcing are looking for a Housing Disrepair Claims Manager to work in Sandwell. This position is initially for a period of 6 months and has a negotiable pay rate around £26.70per hour. This role is full time Monday to Friday working from 9am - 5pm. The role: Local Authorities across the country have seen unprecedented rises in claims for Housing Disrepair. We are looking to recruit a suitably qualified and experienced individual to help manage our caseload alongside our resident team of surveyors and the councils legal service. You will need to review our management of cases to ensure an effective resolution that protects the council from excessive claims and provides appropriate solutions for residents. you will ensure the service delivers to set deadlines, has robust data management, manage and agree cost claims and lead case reviews to embed lessons into our processes and procedures which will improve our repairs service and in turn avoid the need for future claims. As our dedicated HDR manager you will coordinate activity, triage cases alongside our legal teams, assign resources more effectively to higher priority or higher risk cases so that we target our efforts toward maximum impact. From case studies and reviews you will help identify lessons learned and from that develop training needs, process reviews and areas for early intervention to minimise the councils exposure to future claims. Alongside this you will provide support to respond to repair related complaints in order to identify trends and areas for improvement. You will be required to attend court proceedings from time to time as the council's representative to provide evidence of the councils processes and procedures for management of HDR claims. Ideal candidates will have experience of dealing with customers and is able to remain calm in often in stressful situations. Able to understand and interpret complex information and provide clear and concise reports to senior management on performance, service improvements and case outcomes as necessary. You will manage a small team of administrators. Key Responsibilities: To triage all claims for disrepair and in conjunction with our legal team ensure each claim is addressed via the most appropriate route. Create case files for each HDR claim, produce disclosure documents in a timely manner and coordinate responses to linked SAR requests. To manage all reports of damp and mould, to ensure each case is dealt with effectively. To identify damp and mould cases that require additional intervention, to engage with the appropriate team and track progress to ensure each case continues to be managed through to completion. To develop performance monitoring processes to ensure repairs and associated actions related to disrepair claims and damp and mould reports are managed effectively through to completion. To ensure work is carried out in line with timescales set out by court orders or in agreement with 3rd party legal representatives. Create and provide solutions, within legislation and contractual agreements, that meets customer needs and expectations as far as is practicable. To coordinate and record all HDR activity for each case, provide regular feedback on outcomes and produce analysis of trends & root causes to identify areas of improvement for the wider Asset Management and Improvement team. Manage compliance, that includes document control, ensuring all activity is auditable and all contractual information is completed and distributed within strict timeframes. Work closely with Legal, Surveying, Data Administration to ensure effective communication is carried out and high customer services levels are adhered to. Managing the disrepair budgets and ensuring any risks to overspend on specific projects/workstreams, and all redeeming solutions are presented with appropriate risks highlighted. To participate in the operation of the Council's Appraisal Scheme. It is your responsibility to carry out your duties in line with the Council's policy on equality and be sensitive and caring to the needs of the disadvantaged, promoting a positive approach to a harmonious working environment. You should act as an exemplar on these issues and should identify and monitor training for yourself and any employees for whom you are responsible, in line with this policy and also the Equalities Act 2010. Such other duties as may be appropriate to achieve the objectives of the post to assist the Service Area in the fulfilment of its objectives commensurate with the post holder's salary grade, abilities, and aptitudes. The post holder must at all times carry out his/her responsibilities with due regard to the Council's policy, organisation and arrangements for Health and Safety at Work . Applicant Requirements: Experience: 2 years' experience in a similar role. Compliance: 2 years references & Enhanced DBS Travel: Clean UK driving license with the ability to commute to and from work independently. Hours: 37 hours p/w. Working with Seven Social Care: We have been helping social care professionals find exciting new roles for almost a decade, so we know exactly where to look when it comes to sourcing the best opportunities. We operate across the UK, and, with over 1,000 five-star reviews, multiple awards, and amazing relationships with the biggest employers in UK social care, we give you the best chance of landing your next role.