The position of Customer Service Specialist is within our Rapid Diagnostics business working across the UK.
This role requires you to work in line with the standard operating procedures whilst ensuring all KPI's are achieved.
As part of our clients Rapid Diagnostics is part of our clients Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.
You will report into the Senior Applications Manager and work in tandem, as the sole Applications Analyst, to support the helpdesk and manage the full software implementation lifecycle.
Our client are a well-respected economics firm with a growing IT department seeking an enthusiastic Applications Analyst to join the team where you will be provided support and autonomy to get stuck in and provide day-to-day support of fundamental business applications and to work closely with the wider IT team on various user issues.
This role will involve a customer facing element and you must enjoy working with people of all walks of life.
We are looking for an Application Support Developer to provide technical expertise to resolve 3rd line software incidents and queries.
You will primarily be responsible for resolving complex technical issues, however also implementing configuration and software updates, and contributing to the continuous improvement of our systems.