This role is for an Application and Project Support Analyst to work within the the Business Applications and Analysis team to provide support for my clients platforms across the group business, in particular our Finance systems.
This role is for an Application and Project Support Analyst to work within the the Business Applications and Analysis team to provide support for my clients platforms across the group business, in particular , Finance systems.
The First Line Team Leader is responsible for leading the team of First Line Support Analysts.
The role is responsible for the completeness and accuracy of the Shift and On-Call patterns and the general wellbeing of the First Line Team as well as other team leadership duties as defined below.
You will act as the escalation point for the First Line Team, ensuring that the team who support our clients respond to all queries and issues within defined quality and within S.L.A.
Application Support Manager Surrey Hybrid Working Our client, a stable and successful Surrey-based company, is looking for an experienced Applications Support Manager to look after a team of Application Engineers.
You will be experienced in managing a team and have project management knowledge within an Agile environment.
As an Application Support Engineer, you will be an integral part of the technical support team, responsible for ensuring the seamless functioning of my clients software applications.
This is a client-facing role, and you will need to demonstrate excellent interpersonal skills, a good telephone and email manner as well as attention to detail in the conduct and conclusion of client support issues.
You will provide expert assistance to clients, troubleshoot technical issues, and collaborate with cross-functional teams to deliver exceptional customer service.