Application Support Manager Surrey Hybrid Working Our client, a stable and successful Surrey-based company, is looking for an experienced Applications Support Manager to look after a team of Application Engineers.
You will be experienced in managing a team and have project management knowledge within an Agile environment.
As an Application Support Engineer, you will be an integral part of the technical support team, responsible for ensuring the seamless functioning of my clients software applications.
This is a client-facing role, and you will need to demonstrate excellent interpersonal skills, a good telephone and email manner as well as attention to detail in the conduct and conclusion of client support issues.
You will provide expert assistance to clients, troubleshoot technical issues, and collaborate with cross-functional teams to deliver exceptional customer service.
Manage a small internal team of Application Support Analysts and engage with third-party support contracts to provide efficient and effective support for all applications within the organization.
Ensure the availability and reliability of business-critical applications, including COINS (Finance, Commercial, Customer Services), Workday (Human Resources), and Anaplan (Financial Cashflow).
General
Salay & Package: Up to £56,000 Car Allowance Bonus Benefits
Our immediate requirement is for a Helpdesk Support Engineer to be a key part of our Egham team, representing proAV taking full responsibility for assisting our internal staff by being the first point of contact for technical queries.
You will be involved with a variety of service desk, desktop, telephone, remote support, and you will be given many opportunities to get involved with a range of IT projects.
ProAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally.