Our client in Cambridge is looking for a Spanish or Portugese speaking Application Support Engineer.
The role will see you develop your skills within Application processes and work with the wider team to ensure and exceptional end user experience for on-site and external users.
The role is a new role supporting and working closely with the Business Systems Manager to deliver and manage the helpdesk ticketing system as well as offering technical and human application support.
We are looking for an Application Support Developer to provide technical expertise to resolve 3rd line software incidents and queries.
You will primarily be responsible for resolving complex technical issues, however also implementing configuration and software updates, and contributing to the continuous improvement of our systems.
As an Application Support Engineer, you will be an integral part of the technical support team, responsible for ensuring the seamless functioning of my clients software applications.
You will provide expert assistance to clients, troubleshoot technical issues, and collaborate with cross-functional teams to deliver exceptional customer service.
This is a client-facing role, and you will need to demonstrate excellent interpersonal skills, a good telephone and email manner as well as attention to detail in the conduct and conclusion of client support issues.