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Time Appointments are working on behalf of a successful IT Support Service Business, who are currently recruiting for an IT Support Technician with previous experience of providing 2nd or 3rd Line Support. This is a fantastic opportunity for someone looking to better their career within the industry. Duties & Responsibilities: Monitor real time alerts for hardware, software and security issues and using central monitor software to proactively predict and prevent issues. Support and maintain the infrastructure of a Microsoft Hyper-V environment, including VM's, SAN solutions and system applications. Complete system checks that include hardware, performance, configuration, asset inventory and database backups. Conduct the planning, testing, installation and rollout of system updates. Investigate, troubleshoot and resolve system faults that fall under 3rd line support tasks and to liaise with software/hardware suppliers to resolve issues. Provide timely and accurate remote telephone & remote system responses to site based technical issues. Maintain accurate and timely records of all technical issues in the company fault recording system. The benefits of working for this company include generous holiday entitlement, free parking, a company laptop and phone and any more! Skills & Experience: 3 years of IT, Server Support or IT administration experience providing industry leading technical support and customer service. Strong analytical skills, enquiring and investigative mind. Excellent knowledge with Microsoft OS including Microsoft Active Directory, DNS and Group Policy Management. Good knowledge with Microsoft Windows Servers Good knowledge with LAN/WAN/Firewall networking. Customer focused with the ability to communicate technical subject matter to non-technical end users or technically capable engineers. Good time management skills; able to meet project deadlines. Ability to write clear, well-structured reports and instructions. If this role sounds like something you would be interested in, Apply Now! V/12695