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Senior IT Application Support Specialist ?London, Liverpool Street 3x per week ?£50,000 - £55,000 ?Experience with on-premise and cloud-based applications Are you an Application Support pro??? Are you passionate about Wellness and Fitness?????? Well if you are, this might be just the perfect role for you!??? I'm working with a well known Wellness and Fitness brand who have a brand new Application Support Specialist position waiting for you! You'll be managing a small team of application support professionals whilst staying involved in the hands on element of the role you'll bring expert second-line capabilities to the table, covering administration, support, monitoring, and enhancement. You will be responsible for a range of business applications including but not limited to; ERP, Core Financials, WMS, CRM, integrations solutions, eCom, MFP, MM, and manufacturing solutions. Your goal is straightforward: make sure these applications not only meet but surpass the standards in the industry and business needs. Achieve top-notch performance, capacity, reliability, resilience, security, maintainability, and recoverability. Experience Requirements: ?Experience providing support on business facing applications as listed above. ?Experience managing, leading or mentoring other support professionals. ?MUST have great communication skills. ?Proficiency in a ITIL- centric environment. It would be beneficial if: ?Netsuite or Sage 200 ERP systems experience ?ITIL certification ?Togaf/ CompTIA /AWS /SQL certifications (Must have a right to work in the UK as we are not able to porivide a sponsorship at this time) If you like the sound of the role, want to hear more and meet the above requirements please apply! We will review your application and get in touch accordingly! ??
Application Support Analyst London based (2x weekly) Salary £39,000-£41,000 I am looking for an Application Support Analyst who will be responsible for providing 1st and 2nd line support in respect of issues that are raised via the support desk and be the direct contact for customers. This is an exciting opportunity to work for a software solution provider into the London Insurance Market Responsibilities include- The Application Support Analyst is responsible for providing 1st and 2nd line support in respect of issues that are raised via the support desk and be the direct contact for our customers. Perform In-Depth ticket analysis, investigation and resolution replicating client environments on internal QA sites as needed Carry out internal and external application configuration and deployments Escalate tickets to the relevant teams, actively track resolution ensuring all stakeholders are kept informed and assigned tickets are resolved in a timely manner. Implement general system and user administration tasks as and when needed such as windows server and IIS configuration changes. Carry out SQL configuration changes and run queries to assist in troubleshooting issues. Provide system training for clients in person and remotely as needed Monitor system alerting and perform health checks Produce reporting on Service Desk statistics as necessary Carry out preliminary analysis on Power BI related issues. Update and maintain documents and procedures Required skills- Customer focused Excellent communication skills both internally and with clients Interpersonal skills (face to face, email, telephone) Tenacious and assertive Keen eye for detail Experience with ITIL framework and Service Desk toolset Ability to assess, prioritise and manage demand Enjoy working alone and as part of the team Ability to think creatively to resolve issues Proven experience in a Service Desk tool (e.g., JIRA Service Desk) required Application Support Analyst London based (2x weekly) Salary £39,000-£41,000 If you think you could be a good match for this role, please send your CV in for immediate consideration.