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Keen to work in an fast paced, friendly environment? You will be joining a business solutions company as their 1st line IT Support Engineer. This is a newly created role where you will have the opportunity to work on on-going projects as well as being the first point of contact. Location: Kent / Maidstone (Primarily on-site) Remuneration: up to £170 per day (inside IR35 - 5 months rolling contract) Your role as an IT Support Engineer: Providing high level of customer service through on-site technology support as required. Ensuring that all tickets are logged and resolved in a timely and effective manner (according to defines SLAs). Evaluating problems and requests and selecting the most appropriate solution within corporate guidelines. You'll gain exposure to Windows Server, AD, Office 365, and Microsoft Suite. Ideally as an IT Support Engineer: Must have knowledge of MDM, specifically Intune or autopilot Office 365 experience is essential. You'll be passionate about customer service and personable. Confident with support and eagerness to progress technical capabilities. You'll be keen to help with a customer first mindset. Sound interesting? Please do apply directly for more detail.
2nd / 3rd Line IT Support Engineer required by our client - a fast-growing and highly-regarded business in the Technology industry. Due to natural growth, our client are now looking to hire an IT Support Engineer with good 2nd and some 3rd Line experience to join the existing team on a permanent basis. As an IT Support Engineer you will be required to work within a challenging and dynamic role, providing a mixture of both remote and on-site support for a large and varied client-base. The ideal candidate will have a minimum of 2/3 years' experience in the IT industry, either within an in-house or outsourced technical role, and will also have good experience with a variety of networking issues and faults. Due to the location of the office, candidates will be required to have access to their own vehicle and a full clean UK driving license. Key Responsibilities: You will be working as part of an experienced and dedicated team, working through help desk tickets whilst also having the opportunity to go out on client sites, working on BAU daily support tasks and project work You will need to thrive on multi-tasking, where you will be responsible for tasks such as installing servers, replacing workstations, resolving OS faults whilst also identifying network connectivity issues Over time, you will be given the responsibility of your own projects where you will be expected to manage all technical aspects from start to completion Key Experience: Server networking (DHCP, DNS, RRAS, TCP/IP) Firewalling (Port numbers, routing, network fault diagnosis) Remote working (RRAS, VPN, RDP) User support (Unlock accounts, password creation, password changes) Exchange / Office365 Printer support (network printing, all common troubleshooting) SharePoint VMware & Hyper-V Cisco knowledge would be highly advantageous This is a fantastic opportunity for an IT Support Engineer with good 2nd Line experience to join a knowledgeable and fast-growing team on a permanent basis, within a highly-successful business who are leaders within their field. CV's are being reviewed, so please apply now for immediate consideration.
Engineering Support Administrator Broadstairs Salary - £23,795 per annum DOE Full-time hours - Monday to Friday, 8.30 am - 5pm Temp to perm Do you have Service Support Coordinator experience? Are you used to operating at a fast pace with great accuracy? Our client is a leading Kent-based maintenance provider which serves their clients' requirements at a nationwide level. They are looking for two Engineering Support Administrator to support the field-based teams from the location at their head office. You would be aiding the delivery of top-class customer experience in terms of national service tasks. The successful candidates will have had at least a year's worth of experience in a similar role, and be a self-driven, energetic team player. The role is full-time at 37.5 hours per week covering maternity leave. The responsibilities of the Engineering Support Administrator Providing basic financial/operational performance reports. Calculating engineer hours for wages, reward scheme and targets using an internal tracking system (training will be provided). Carrying out Engineers inductions and collating paperwork for payroll Assist with engineer recruitment - posting job adverts, 1st call screening and arranging interviews. Managing incoming post. Manage absence trackers (holidays, sick leave etc.). Booking, tracking and monitoring engineer's training and accreditations. Sending out offer letters and contracts and liaising with HR Oversee management of vehicle fleet and vehicle maintenance. Handling 3rd party claims (e.g. parking fines). Other admin ad-hoc projects as required. Person specifications for the role of Engineering Support Administrator Must be able to communicate effectively at all levels (as reporting into managers and directors regularly). The ability to improve processes where agreed as a team is a requirement for this role Candidate must be able to easily learn and use technology A skilled communicator with a remote team of engineers is essential to the role Must be flexible have good work ethic The ideal candidate should have previous experience working within an office, preferably in a service business and recruitment Basic HR documentation management will be a bonus, but not essential Any previous recruitment experience a bonus Benefits Training and support. A friendly nurturing workspace 25 days annual leave plus 8 public bank holidays Life insurance of four times your basic salary. Company Pension scheme after 3 months service with 5% employer contributions. Membership to a Healthcare Cashback Plan scheme after probation. To find out more about the position, please apply and we will be in touch to discuss the role in more detail. About Morgan Jones: Morgan Jones Limited acts as an employment agency. By applying, you accept the Terms &Conditions as well as the Privacy, Cookie, and Data Retention Policy which can be found on our website. Due to the high volume of applicants we see, if you have not heard back from us within 72 hours, please assume that you have been unsuccessful on this occasion. To view other great opportunities, visit our website or follow Morgan Jones on your favourite social networks - Facebook, Instagram, Twitter, or LinkedIn.