Posted by Randstad Technologies • £35K/yr to £40K/yr
Third Line Support Analyst - Horsham OR Watford - Onsite - Permanent
The Ideal candidate will be providing escalated support to end users, ensuring they can perform their tasks without disruption.
This role involves managing and resolving incidents that were escalated from the 2nd line of support, logging and prioritising requests, and working to resolve them within Service Level Agreements (SLAs).
We are looking for an experienced 1st/2nd Line Support Analyst to join our team and help support a growing external client base.
Our clients span a multitude of sectors and use a wide range of technologies so this is a great chance to learn.
General
The ideal candidate will have over 1 years' experience within an IT support related role and have experience with Windows systems, having carried out support of both desktop and server systems.
We have a fantastic new job opportunity for an IT Support Engineer / First Line and Second Line Help Desk Analystwith excellent customer service, communication, software and hardware technical troubleshooting skills.
IT Support Engineer / First Line and Second Line Help Desk Analyst with excellent customer service, communication, software and hardware technical troubleshooting skills with a willingness to learn new skills is required for a busy service desk with a well-established company based in Welwyn Garden City, Hertfordshire.
BENEFITS: Company performance related bonus scheme, 20 days annual leave rising to 25 days after 2 years company service (plus bank hols) and inclusion in the companies Group Life Insurance after the first year.
My client is recruiting for a Sales Support Administrator, where you'll play a key role in supporting their sales operations and ensuring our customers receive top-notch service.
Are you a proactive, customer-focused individual looking to make an impact in a dynamic team environment?
This is an exciting opportunity to grow your skills and be an integral part of their success story.
The Information Systems Engineering team are taking a transformative step to build a fast-paced development environment for installations and configuration of application based solutions.
Dynamic (hybrid) working: 2-3 days per week on-site
This new environment aims to give internal IT teams and business customers the ability to initiate and deliver projects with greater efficiency and leverage automation capability to spin up the instances and the subsequent playbooks for application deployments.