In a varied and highly-visible role, the Support Analyst / Service Desk Analyst will be given the necessary training and support to provide support services to approximately 750 users across multiple sites in the UK, covering 1st line desktop support, whilst also getting involved in some interesting and varied project work.
An excellent, award winning company seeks a Support Analyst / Service Desk Analyst with some existing commercial IT experience - for a varied role within a dynamic SME environment.
My client operates a modern Microsoft environment based-around core technology including Windows 10, Office 365 and Active Directory.
We now have an exciting opportunity for a Helpdesk Analyst to provide 1st/2nd line service desk support to our customers assisting them with hardware and software problems via phone, email and in person within the organisation's EPoS environment.
The Analyst will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate manner, and provide assistance where required.
This includes installing, diagnosing, repairing, maintaining and upgrading all software and hardware (including but not limited to PC, terminals and printers) to ensure optimal performance.
Posted by Spectrum IT Recruitment • £45K/yr to £55K/yr
Our client is seeking a talented Applications Support Specialist to join their talented support team.
In this role, you'll be providing expert technical support to the integration's teams, handling tasks like BAU, new builds, and project work.
You'll also be the point of escalation for customer issues, working closely with local and centralised support teams to ensure deadlines and compliance are met.
Posted by CMA Recruitment Group • £35K/yr to £45K/yr
Our loyal client has asked for CMA's support to assist them with the newly created role of Business Analyst which is due to growth.
This provides business support by analysis of operational and financial data, providing daily reports from SQL based operating system and Excel databases.
Providing financial reporting and business analysis in supporting the business to become more efficient.
Our client is a growing business looking to hire a Customer Service Analyst, the role will be involved in tracking, displaying and analysing returns and warranties, customer feedback, analysing and reviewing KPI's, looking at market trends.
The Customer Service Analyst is responsible for analysing and improving customer service operations and processes.
This role involves collecting and analysing customer data, identifying trends, and providing actionable insights to enhance customer satisfaction and operational efficiency.
Posted by Duval Associates Ltd • £30K/yr to £40K/yr
Online Sales Analyst - Customer Support Analyst - Love data, sales, excel?
This is a fantastic, modern e-commerce retailer account management role for a family run business who sell beautiful products both Nationally and Internationally.
You will have strong data analysis skills, Advanced Excel , including VBA
Our client has an exciting opportunity to join their growing boutique management consultancy, with an enviable reputation and senior level client base.
Our client a well established and expanding provider of software as a service solutions is looking to recruit someone who has a grounding in Business Analysis or is working as a Product Owner looking to further their career in this area.
A fantastic opportunity for someone looking to progress their career in Product Ownership / Business Analysis.
You will have a Computer Science, Engineering, or similar relevant degree with a solid knowledge of Agile process and principles.