Our client are a well-respected economics firm with a growing IT department seeking an enthusiastic Applications Analyst to join the team where you will be provided support and autonomy to get stuck in and provide day-to-day support of fundamental business applications and to work closely with the wider IT team on various user issues.
You will report into the Senior Applications Manager and work in tandem, as the sole Applications Analyst, to support the helpdesk and manage the full software implementation lifecycle.
This role will involve a customer facing element and you must enjoy working with people of all walks of life.
I am looking for an Application Support Analyst who will be responsible for providing 1st and 2nd line support in respect of issues that are raised via the support desk and be the direct contact for customers.
This is an exciting opportunity to work for a software solution provider into the London Insurance Market
To provide desktop and remote support to users, maintain the service desk platform, software deployment, hardware configuration and provide excellent customer service.
Main Responsibilities
Triage incoming requests and incidents via email, telephone, self-service, ensuring appropriate resolutions or escalations to other teams.
Our client in Cambridge is looking for a Spanish or Portugese speaking Application Support Engineer.
The role will see you develop your skills within Application processes and work with the wider team to ensure and exceptional end user experience for on-site and external users.
The role is a new role supporting and working closely with the Business Systems Manager to deliver and manage the helpdesk ticketing system as well as offering technical and human application support.
We are working with a leading consultancy providing Economic and Global Financial Analysis, they are seeking a 2nd Line Applications Analyst to join the IT team!
As an Applications Analyst you will support the IT team, reporting to the Senior IT Applications Manager.
Applications Analyst
£38,000 basic 10-12% performance-related bonus (up to 15% bonus).