_____________________
_______________________
________________________
____________________
______________________
___________________________
____________________
_______________________
_______________________
____________________
Are you passionate about providing exceptional customer support and driving operational efficiencies? Do you thrive in a fast-paced environment where you can showcase your technical expertise? We are currently seeking an Application Support Analyst to join our client's dynamic team in London. Our client is a leading provider of innovative solutions for the insurance industry. Their cutting-edge software streamlines data management, enhances operational efficiency, and ensures compliance with regulatory requirements. Join their team and be part of an organisation that is revolutionising the insurtech industry. As an Application Support Analyst, you will be the first point of contact for customers, providing timely and effective support for any issues or requests. Your main responsibilities will include: Being the direct contact for customers, offering 1st and 2nd line support. Analysing, investigating, and resolving tickets, replicating client environments on internal QA sites as needed. Configuring and deploying both internal and external applications. Collaborating with relevant teams to escalate tickets, track resolution progress, and ensure timely resolution. Implementing system and user administration tasks, including configuration changes. Assisting with SQL configuration changes and troubleshooting issues through queries. Providing training to clients, both in-person and remotely. Monitoring system alerting and conducting health checks. Producing reports on Service Desk statistics. Conducting preliminary analysis on Power BI related issues. Updating and maintaining documents and procedures. To be successful in this role, you should possess the following skills and qualifications: Customer-focused mindset with excellent communication skills. Interpersonal skills to effectively interact with colleagues and clients. Tenacity and assertiveness to tackle challenges head-on. Keen eye for detail to ensure accuracy. Familiarity with ITIL framework and Service Desk toolset. Ability to assess, prioritise, and manage demand effectively. Strong team player with the ability to work independently. Creative problem-solving skills to resolve issues. Proven experience with a Service Desk tool, such as JIRA Service Desk. Familiarity with user management tools. SQL or other database scripting language skills (preferred). Knowledge of insurance terminology and Lloyd's Market (desirable). Strong time management and proactive mindset. Ability to convey technical feedback in a user-friendly way. Process-driven mindset with effective teamwork and interpersonal skills. Opportunity to work with cutting-edge insurtech solutions. Dynamic and collaborative work environment. Continuous personal development and structured training. High levels of teamwork and effective communication. Culture of innovation and excellence. Strong customer focus in everything we do. If you are a motivated and enthusiastic Application Support Analyst looking to take the next step in your career, apply now. Join our client's team and contribute to their mission of transforming the insurance industry. LHH is an employment consultancy that believes in talent, not labels. It is important to us that we run inclusive recruitment processes to support candidates of all abilities and encourage applicants of all backgrounds and perspectives to apply. LHH is committed to building an inclusive, supportive environment to enable candidates to explore the next steps in their careers. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
We're working with a Bristol based tech company looking to recruit an experienced Application Support Analyst.? Our Client is an award winning leading global supplier of application software and implementation services to the health insurance sector. What you're looking for? Joining their friendly, team of 6 Application Support Analysts you'll deliver first class support to a worldwide customer base using their award-winning product and be responsible for: Triaging Incidents logged within the Service Desk system Investigating and resolving all types of application support issues/requests Working directly with client representatives to progress issues/requests Collaborating with colleagues to progress issues/requests and further understanding Contributing to the company knowledgebase with FAQs, 'How to..' and technical articles Writing SQL scripts for data correction Escalating issues to development for further in-depth analysis Assisting with the download of databases from clients and their restore locally The team strives to be non-hierarchical with a friendly can-do culture encouraging a proactive approach where every Analyst takes ownership of their ticket/s until resolution and closure. What we're looking for? Someone with 2 years experience in a similar role, good technical ability, a friendly and confident personality, a "can-do" attitude and a naturally inherent customer centric mind-set and approach. Ideally with prior application support experience within the commercial software development industry. Good MS/SQL Server script writing experience Proven analytical and problem-solving abilities Client-facing experience Really good customer service skills Ability to effectively prioritise work Good communication and interpersonal skills, with a focus on listening and questioning Good documentation skills In return you'll be offered a long term career with training and development, fluid hybrid working and a competitive salary with great benefits package.
Your Company: An excellent opportunity has become available within a successful and progressive technology and IT business located in the Greater Southampton area for an Application Support Analyst to join their growing team. This role is vital in ensuring the company provide a seamless service to their customers, which is one of their highest priorities and they pride themselves on continuously delivering this exceptional standard to their clientele at all times. This has led to them rapidly gaining success in the last few years, allowing them to expand their core functions and take on new like-minded members of staff. They have several decades of experience behind them, and now provide their high-quality service to over one thousand customers globally. Your Roles & Responsibilities: While in this role your duties could include but are not limited to: Supporting application software, including ERP Solutions and other similar business applications Providing customer service solutions to clients, whether this is general enquiries or practical resolutions Working through assigned cases, utilising troubleshooting and bug-fixing skills where needed Escalating necessary issues beyond a 1st line capacity to more senior technicians where required Shadowing experienced technicians on more complicated/technical problems to improve understanding and knowledge Interrogating problems and advising the developers Additional ad-hoc and wider supporting duties where required by the Support Manager or other staff What you will need to Apply: The ideal candidate for this role will have prior knowledge and experience with ERP systems and applications such as SAP, Netsuite or Sage among others, and have worked in a support desk environment. You should have a basic understanding at least, of some of the following: Sales, Purchasing Manufacturing, MRP, Financials, Bookkeeping or Stock. You should be well organised and be able to handle a diverse workload. Strong communication and problem-solving skills are essential for the ideal candidate to be successful within this role. What you will get in Return: As the successful candidate for this opportunity, you will receive a salary of up to £30,000, which is dependent upon prior experience and its relevance to this position; alongside additional benefits, such as discretionary bonus and pension contribution available after completion of the probationary period and a good holiday allowance. You'll be a part of an organisation that offer exceptional opportunities for career progression and provide excellent training and development for their employees. This opens up a variety of possible progressive routes for your career to take, depending on your skills, interests and preferences for advancement. If this excellent opportunity interests you then please don't hesitate to apply today!