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About the role We have an exciting opportunity for an Application Support Analyst toprovide professional and responsive support for off-the-shelf and bespoke software to agreed SLAs, facilitating end to end Incident and Problem resolution. This is a full-time permanent post and offers hybrid working spending 2 days based in our Oldham office and the remaining 3 days working remotely. This Applications Support Analysts is a key position within our IT service and will support by overseeing the installing, configuration, and implementation of computer applications, identify areas for potential improvement and make recommendations as to the selection and customization of applications to best align with user needs and the organisations long-term goals by making application changes. You will be responsible for provide ongoing assistance for application users, including troubleshooting problems and resolving issues. managing incidents and problems for applications, keeping customers informed of progress and managing internal and external suppliers. Perform routine support tasks and system admin duties, working with internal and external teams to resolve more complex requests and ensure continuation of service. You will provide triage for application-based faults, bugs, and user queries, resolving or escalating as required. Identify and escalate major incidents, acting as a key part of the major incident resolution team. Monitor non-production and production processes, integrations, and systems, carrying out necessary remedial action to avoid interruption to service. Administer changes to data and systems, including optimisation of systems. Analyse error trends to ensure effective and efficient problem management to reduce repeat incidents. What we're looking for To be considered for this position you'll need to have a minimum of 3 years' experience working in Application support ideally in a similar organisation and accomplished in 1st/2nd line application support maintaining enterprise applications with a good appreciation of applications design & development including database and infrastructure technologies. We're a customer-focussed organisation so we know that how we do things is just as important as what we do. In addition to being an established application support analyst, you'll also have great customer service skills and be able to demonstrate the below essential experience: Excellent troubleshooting, problem solving & delivery skills coupled with a good understanding of ITIL support processes. Up-to-date knowledge of scripting, coding, and application software Proven experience of supporting; PaaS and SaaS solutions include MS Azureintegrations. Awareness of structured development, analysis & project management methodologies Proven experience of documenting system maintenance and development activities Excellent customer service skills with ability to communicate effectively at all levels and work with cross-functional teams. Demonstrate the Guinness Behaviours Desirable: Understanding context of social housing. Experience supporting, maintaining, and configuring NEC Housing (Northgate) or MS Dynamics CRM. Experience of working across different business areas, demonstrating customer focus and good corporate awareness Essential Qualifications: Educated to Level 2 (C or Grade 9 to 4 GCSE or equivalent) or higher. Microsoft Azure Fundamentals or equivalent If you're interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the role profile. To be considered for this role please follow the online application process by submitting your CV and cover letter, ideally as one PDF or word attachment.
Application Support Analyst - Data Analytics Company - SQL, Data, Oracle North of England/Remote - £25,000 Applause IT are looking for an Application Support Analyst to join a service desk team for a data analytics company based in the north of England. The organisation provides gathers data from home appliances for energy management. The main purpose of this role is to deliver exceptional customer-focused support to clients, addressing a variety of data, reporting, device, and dashboard issues via telephone and email. This role demands a proactive approach, requiring individuals to independently manage their workload and promptly identify escalation needs as they emerge. Job Responsibilities: Provide technical support through telephone and email, adhering to agreed service level agreements (SLAs). Investigate issues related to data, reporting, and metering. Set up portal accounts for clients to access data. Complete tasks related to capital expenditure projects after installation. Assess the impact of reported issues and escalate them according to the process. Maintain excellent customer service standards while adhering to internal procedures. Take ownership of issues from initial assessment to resolution, keeping clients informed and managing expectations. Accurately document issues and identify trends for proactive solutions. Coordinate with third parties when necessary to resolve issues. Take responsibility for self-development and identify training needs. Travel to client sites as required. Experience and Technical Requirements: At least 2 years of experience in an IT helpdesk or application support role. Proficiency in Windows server support. Strong communication skills both over the phone and in person. Good understanding of Microsoft operating systems and networking. Experience with Microsoft Office and Microsoft 365 administration. Possession of a valid driving license. Desired but not essential experience in cloud services, web application/client portal support, sub-metering network and infrastructure, electrical distribution networks, and basic programming and development. This is an excellent role for someone who has at least 2 years of experience in an IT Helpdesk/Application Support Environment. This is role is remote however, the organisation is looking for somebody who lives in the north of England. Please note only British Citizens and those with ILR will be eligible to apply for this role. If this sounds like the role for you then click APPLY NOW! Application Support Analyst - Data Analytics Company - Windows, Office 365, Azure North of England/Remote - £25,000