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Our client is a main Commercials dealership based in Milton Keynes and they are currently looking for a new Aftersales Manager to join their team. Role responsibilities: To manage effectively and run the Service, Parts and Costing Departments and maintain a profitable workshop within company targets and also our prep centre which is a 2 minute walk from site. Looking after 10 ramps Plus MOT in total. To maintain a high level of customer satisfaction, as well as planning, controlling and monitoring all processes. To act with integrity at the highest level and ensure all accounts are paid and debts controlled. Focus on maximising labour sales, parts sales and all profit channels. Ideally need an experienced Aftersales Manager with previous VWG experience To comply with all Health & Safety regulations, laws and audits. Salary and Hours Basic £46,500 OTE £81680 23 Days holiday which rises by an extra day for every two years' service, up to a maximum of 10 years service. 4% pension contribution matched with a 5% contribution from our company. Mon Fri 8am 6pm plus Saturday mornings (8.30am 12.30pm) as required (cant see it being more than one every 4 weeks, but needs to be when it on or very close to month end) Contact: Gary Lovelace @ Jago Consultants
Job Title: Cruise Aftersales Executive Location: Manchester (Hybrid) Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment where no two days are the same? If so, we have an exciting opportunity for you to join our team as a Cruise Aftersales Executive in Manchester. As a Cruise Aftersales Executive, you will be responsible for ensuring that our customers' post-booking experience is seamless and memorable. From handling inquiries and resolving issues to coordinating with various departments, you will play a crucial role in delivering outstanding service and building long-lasting relationships with our customers. Key Responsibilities as a Cruise Aftersales Executive: Handle pre & post-booking inquiries and requests from customers via phone, email, and other communication channels. Provide assistance and guidance to customers regarding itinerary changes, cabin upgrades, and other aftersales services. Resolve customer issues and complaints in a timely and efficient manner, ensuring a positive resolution. Liaise with cruise line partners and other suppliers to coordinate special requests and accommodations for customers. Process cancellations, refunds, and other aftersales transactions accurately and efficiently. Collaborate with sales and marketing teams to identify opportunities for upselling and cross-selling to enhance the customer experience. Requirements as a Cruise Aftersales Executive: Previous experience in a customer service or aftersales role, preferably within the cruise or travel industry. Excellent communication and interpersonal skills, with a customer-centric approach. Strong problem-solving abilities and the ability to remain calm under pressure. Attention to detail and accuracy in handling customer information and transactions. Proficiency in Microsoft Office Suite and experience with CRM systems is a plus. Ability to work independently as well as collaboratively in a team environment. Benefits: Competitive salary of £22,500 per annum, with the opportunity for performance-based bonuses. Hybrid working model, combining office-based and remote work. Opportunities for career advancement and professional development. Employee discounts on travel products and services. Supportive and inclusive work culture. If you're passionate about delivering exceptional customer service and thrive in a dynamic and rewarding environment, apply now or email / call !