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Aftersales Manager Pembrook Resourcing are currently seeking an aftersales manager on behalf of our client, A well renowned dealership group in the area. Job Description For this role you will ideally need extensive experience in running a Service/Aftersales department within a main dealership in the UK. You will manage and control WIP, warranty and debtors as well as managing the parts support process and ensuring Aftersales franchise standards and manufacturer relationships are maintained. You will be in charge of a large team, and need to be a dynamic and hands-on individual. You must be able to command respect, trust and set the pace for the team, finding positive ways to achieve business results. The successful candidate will be tasked with monitoring and controlling sales activity by reviewing performance with individuals and agreeing action required to improve sales. You must be able to solve problems and identify solutions for core issues, taking responsibility for your own decisions and actions. You will be able to demonstrate a progressive career to date and have a good understanding of departmental KPIs, modern motivational techniques and ideally have a strong technical background. If you are a commercially minded manager with a flair for selling your department, we want to hear from you today. Our client is looking for an outstanding Aftersales Manager who has fantastic relationship building skills with customers, and can improve CSI results. If successful, you will be rewarded by working for a fantastic brand and company and you will benefit from a large remuneration package. Due to the number of applications we receive on a daily basis, it is only possible to contact candidates who match our clients' requirements. If you have not heard back from us within 48 hours, please consider your application unsuccessful. IT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS, SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE! We wish you the best of luck!
We are looking to recruit for an Aftercare Technical Advisor the successful candidate will be responsible for dealing with after sales activities relating to product warranty and technical support. The role: Support customers and service engineers in the swift resolution of product and system related technical enquiries or warranty claims by phone and email to agreed time scales and to the satisfaction of the end user. To make accurate diagnoses of technical queries relating to warranty claims, product installations and commissioning to manage outcomes through to problem resolution. Provide technical assistance and advice to customers and colleagues to ensure the correct product application and operation. Skills: Knowledge of electrical, mechanical applications and controls systems Diagnostic and problem-solving experience in a technical environment Electrical experience preferably with industrial 3 phase motors, AC/DC drives, D.O.L starting methods, motor insulation testing, controls, and field wiring diagnostics Experience of a technical customer service environment. An ability to deal professionally and tactfully with customers in all situations Excellent customer service and communication skills both verbal and written Ability to negotiate and influence outcomes Computer literate Qualifications HND/Degree standard or with equivalent experience within a technical after sales environment, electrical/mechanical, engineering or related industry. Benefits : Company offers an excellent working environment with superb benefits to include: Company pension scheme - the company will double your pension contributions to a max of 8% of salary Free Life assurance of 5 x P60 earnings Share save scheme - discounted share purchase plan 25 days holiday & bank holidays (33 days) - 4 days needed for Christmas shut down Subsidised staff canteen Working hours are Mon - Thurs 09:00 - 17:00 and Fri 09:00 - 16:30 with hour lunch break each day. 6-month standard probationary period Drug & Alcohol testing standard part of recruitment process Car driver.