To ensure that all duties are being carried out satisfactorily and to the required professional standard and the processing of payments and invoices as required.
To ensure complaints are dealt with and responded to within time frames and monthly targets are met.
To represent the Council by providing the first point of contact with customers, providing advice and applying sound judgement in assessing their needs across all service areas and resolving their query directly or referring them where a detailed consultation is required.
MAIN DUTIES AND RESPONSIBILITIES
Provide first line advice , referrals and completion of payments and resolution of queries for customers across a wide range of Council service areas with primary attention to achieving a positive and personalised customer experience.
As part of a team, take responsibility for front line delivery of advice on multiple service areas within the assigned cluster providing a coordinated, consistent, efficient and customer focussed service and achieving set access targets and ongoing improvements to the customer experience.
To represent the Council by providing the first point of contact with customers, providing advice and applying sound judgement in assessing their needs across all service areas and resolving their query directly or referring them where a detailed consultation is required.
Customer Service Officer Customer Service Officer Customer Service Officer Customer Service Officer Customer Service Officer
3 years customer service contact centre experience needed
Our focus is providing our learners with the skills to be successful in their futures, whether that is continuing in education through higher education, or an apprenticeship, or supporting them into a higher-level job.
At Capital City College Group (CCCG) we are dedicated to transforming lives through exceptional education and training.
About you
As a Curriculum Manager you will play a vital role in supporting the department to ensure all students are making excellent academic progress.
To carry out inspections, re-inspections and surveys and to be responsible for the investigation, enforcement and manage a caseload.
To report and/or advise where statutory action is not appropriate and to initiate prosecutions for failure to comply with statutory instruments where appropriate.
To prepare and serve Statutory Notices and take enforcement action in line with the Council's strategy and departmental enforcement policies.