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Huntswood is looking for Client Service Executives with amazing customer service skills and financial services experience to join an exciting project for a leading retail bank. Using your experience within the financial services sector, you will use your excellent customer service skills to confidently handle inbound customer queries, about investment and banking products, both on the telephone and through digital channels. Working to resolve the query you will make the customer feel empowered after speaking with you. If you have a passion for customer service and are looking to work in an amazing office environment, then we have a great role for you. Start Date: Start dates throughout May 2024 Day Rate: £150 a day - Umbrella only recruitment - This is only available to individuals working via an Umbrella company, we can assist you with this Location: Glasgow City Centre - office based Working hours: 35 hour working week on rotational shifts between Monday to Friday 7:30am to 8pm, Weekends 9am to 4pm What Huntswood can offer: An initial 3 month contract A world class working environment, with state-of-the-art facilities, in the heart of Glasgow Citty centre Enjoy great onsite facilities to spend time with your colleagues and enjoy a roster of events and activities A chance to gain experience in a professional and challenging environment, working for well-known organisations The chance to build a relationship with Huntswood, which will open doors to further campaigns in the future and allow you to gain more valuable experience for the future What Huntswood is looking for: Experience working in a contact centre/customer service role within financial services is essential Confident in handling customer queries both over the phone and through digital channels Is enthusiastic, energetic, and passionate when dealing with customers, making them feel welcomed and listened to Strong written and verbal communications skills to respond effectively to all customers Able to negotiate and influence across a wide range of internal and external stakeholder Ability to navigate through a number of in-house databases whilst speaking with customers Ability to work independently as well as being able to work as a team Strong attention to detail Huntswood, A ResultsCX Company delivers resourcing, outsourcing and advisory services from complaints to customers service, remediation to resilience - bring together the people, processes, and knowledge that business need to succeed. In February 2024, Huntswood become part of the ResultsCX organisation. ResultsCX is a leading provider of transformational CXM (Customer Experience Management) services to global brands, including Fortune 100 and 500 firms. By partnering with Huntswood, ResultsCX expands its service capabilities in the BFSI (Banking, Financial Services, and Insurance) sector, and strengthens connections with leading energy and water companies in Utilities. 'It's not just about what we do, but the way we do it. And it's our values that make us special.' To help you stay safe in your job search Huntswood will only ask for contact details via email when first contacting you and not any other personal details.
Job Title: Regional Assistant Manager Location: Glasgow Salary: £37,425 per annum Job Type: Full time, 12 Month Fixed Term The Role: We are currently looking for a Regional Assistant Manager to join our passionate and committed Regional team in Glasgow on a 12-month fixed term contract. There is potential for this to be extended or made permanent. The successful candidate will be client focused and an excellent listener, have a keen eye for detail and be able to engage well with all relevant stakeholders. You will support and manage the Client Advisers within the Regional Team, champion training, coaching and overall management of the team. You will be required to support in the completion of all types of asylum applications, induction briefings to new arrivals in initial accommodation, provide them with advice and guidance around the asylum process, asylum support and their obligations. If you are looking for an exciting role within an ever-growing, fast paced team, we'd love to hear from you! As the Regional Assistant Manager your duties would include: ? Provide an Advice and Guidance service to Asylum Seekers and Failed Asylum Seekers, including assessing eligibility criteria and completing Asylum Support Application Forms (ASFs), notifying the Authority on changes of circumstances, immigration related matters within the scope of OISC regulations, Voluntary Assisted Returns, and signposting to other organisations Conduct line management of client advisers, including supporting the recruitment and inductions of new staff, employee development, appraisal and supervision, performance monitoring, absence monitoring, disciplinary and conflict resolution First line of escalation for Client Advisers on complex cases, including unplanned and complex cases, ensuring Initial Accommodation requests, Requests for Further Information and Evictions are dealt with in a timely manner, and initial escalation for safeguarding issues or concerns Handle calls effectively, work in a timely way to ensure that clients are supported appropriately whilst ensuring that we are able to support as many people in need as possible To support KPI assurance for the regional team Provide outreach and face to face support for clients and those with additional support needs, by appointment, at designated locations, as required by the Regional Manager or / or Head of Service The experience and skills you need: Demonstrable competence in a people management role, at supervisory level Working with people in sensitive and emotionally demanding situations is essential Proven ability to prioritise and work on your own initiative whilst respecting boundaries What else to expect: The Regional team operate Monday to Friday between 8am and 6pm, however this service operates and Out of Hours and there will be a requirement to work this on a rota basis This post will, on occasion, require travel therefore flexibility is required to meet this need when it arises About Migrant Help: Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. These are some of the benefits we offer: Flexibility and work life balance Enhanced family friendly provisions Additional holiday entitlements Perkbox benefits Non-contributory pension scheme Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process. This post is subject to a Disclosure and Barring Service (DBS) check This post is subject to a Counter Terrorism Clearance (CTC) Therefore the applicant must: Be able to provide a valid passport e.g. 10-year full British passport, EU or non-EU Passport with indefinite leave to remain Be able to provide continuous UK address history for the previous 5 years Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment Closing Date: 15th May 2024 Please click on the APPLY button to complete the application form for this role. Candidates with the experience or relevant job titles of; Regional Manager, Regional Assistant, Line Manager, Assistant Line Manager, Client Advisor Manager, Advisor Manager, Account Manager may also be considered for this role.