Merrifield Consultants are delighted to be partnering with a prestigious Membership Organisation to recruit a Membership Service Advisor.
As a Membership Service Advisor, you will manage and resolve complex and high-risk queries and complaints, oversee operational processes, and drive improvements in customer service.
This role offers an exciting opportunity to contribute to the success of a dedicated Membership operations team.
Our Client has been established for over 150 years, and is passionate about the products they offer to their members (customers).
Please note, this is based on a slight shift rota - so you could start between 9 - 10 in the morning, and finish between 5 - 6 in the evening, plus you will be required to work at least one Saturday per month (with a day off in the week).
These products become even more popular in the lead up to Christmas, and for that reason, they have to increase the number of staff within their Member Services team by 35 - 50 each year - just to deal with the sheer volume of orders coming in.
We have an exciting opportunity for an International Sales Advisor to join us on a Fixed Term Contract ending 31st of December 2024.
You will form an integral part of the International Sales team, delivering high quality customer service, working collaboratively with colleagues and students.The role includes contacting international students (email & phone calls) who have completed a booking with Unite Students, to verify some information about their account, and explain our policies; as well as supporting international agents referring students to us with bookings and all enquiry types.