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Job Title: Client Adviser Location: Wethersfield, Braintree, Essex Salary: £28,639 Increasing to £32,612 following successful completion of a 6 months' probation period Job Type: Full time, Permanent The Role: We are currently looking for Client Advisers to join our vibrant and committed Migrant Help team, on a permanent contract. The successful candidate will be empathetic and resilient, have proven experience of providing advice and support to emotionally sensitive people and be passionate about protecting our vulnerable clients. The scope of this role is to work as part of the Migrant Help Asylum Services team, part of the Advice, Issue Reporting and Eligibility (AIRE) contract. To contribute to the overall success of the organisation in accordance with Migrant Help's visions, values, and objectives. The successful individual will support our national Asylum Service to support vulnerable asylum seekers across the UK through telephone and face to face advice. If you are target driven and friendly, have demonstrable experience of working under pressure and within deadlines and are looking for an exciting role that makes a difference, we'd love to hear from you! As the Client Adviser your duties would include: Work as part of the national team, provide support to asylum seekers within all accommodation types across the UK Support Asylum Seekers to complete applications when required, ensuring forms are completed accurately, with the correct level of detail and within required KPIs and timescales Provide detailed induction briefings to new arrivals in Initial Accommodation, provide them with advice and guidance around the asylum process, asylum support and their obligations Assist clients to notify the authority of prescribed change of circumstances Undertake casework which may include complex or safeguarding cases as required, liaising with the Home Office, Social Services, Healthcare Professionals, and other relevant agencies for applicants with additional support needs Handle both inbound and outbound calls effectively, working in a timely way to ensure that clients are supported appropriately whilst ensuring that we can support as many people in need as possible Provide outreach and face to face support for clients and those with additional support needs, by appointment, at designated locations, as required The experience and skills you need: Provided a service to clients over the phone whose first language is not always English Ability to work under pressure and to meet deadlines. Operational experience working to challenging performance KPI's Ability to work empathetically with people facing transition and uncertainty. Ability to learn quickly and adapt to change What else to expect: The post holder may be required to travel to accommodation locations, Initial Accommodation, and contingency accommodation sites on an ad-hoc basis. Usual pattern will be hours within 8.30 and 5.30 however on occasion (with prior notice), there may be a requirement for the post holder to be flexible to work between the hours of 8am and 8pm to support operational needs. About Migrant Help: Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. These are some of the benefits we offer: Flexibility and work life balance Enhanced family friendly provisions Additional holiday entitlements Perkbox benefits Non-contributory pension scheme Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process. This post is subject to a Disclosure and Barring Service (DBS) check This post is subject to a Counter Terrorism Clearance (CTC) Therefore the applicant must: Be able to provide a valid passport e.g. 10-year full British passport, EU or non-EU Passport with indefinite leave to remain Be able to provide continuous UK address history for the previous 5 years Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment Closing Date: 22nd May 2024 Please click on the APPLY button to complete the application form for this role. Candidates with the relevant experience or job titles of: Client Advisor, Client Advisor, Senior Advisor, Enquiries Advisor, Enquiries Executive, Client Team Enquiries, Customer Services Executive, Client Service, Customer Service Executive will be considered for this role.
Job Title: Outreach Adviser Location: Homebased (covering the Midlands and surrounding areas) Salary: £28,639 Increasing to £32,612 following successful completion of a 6 months' probation period Job Type: Full time, 12 months Fixed term The Role: We are currently looking for an Outreach Adviser to join our vibrant and committed Outreach team in the Midlands on a 12 Month Fixed Term contract, there will be a potential for the role to be made permanent or to be extended. The successful candidate will be client focused and an excellent listener, have demonstrable experience working with people in sensitive and emotionally demanding situations and be passionate about protecting our vulnerable clients. The post holder will support our national Asylum Services to support our most vulnerable asylum seekers across the UK through a mixture of telephone and face to face advice. You will primarily provide day to day support for clients and partners in need of Outreach, ensuring that compliance with Home Office standards is met. If you are an excellent communicator, have the ability to diffuse difficult situations and without becoming personally involved and are looking for an exciting role within an ever-growing, fast paced team, we'd love to hear from you! As the Outreach Adviser your duties would include: Assisting clients with applications for Asylum Support and Move on Services Signposting clients to specialised support where required To manage a caseload offering appropriate support in a designated timeframe Provide Advice and Guidance to Asylum Seekers as required Provide signposting and make referrals to other services as appropriate Assist clients, report any issues to accommodation providers and the Home Office to highlight any safeguarding concerns Ensure the Outreach and Move on Manager is kept updated with any trends Occasionally training or meetings are organised outside of normal working hours. The post-holder will be expected to attend whenever reasonably practicable Undertake any other duties which may be assigned from time to time and may include cover for other funded projects The experience and skills you need: ?Excellent interpersonal skills/ability to communicate with diverse groups Experience working in a multi-disciplinary and multi-cultural environment Ability to work flexibly on own initiative and as part of a team as required What else to expect: An induction and training period, where you will learn about Asylum Processes, meet your new colleagues, develop your knowledge of our different inbound and outbound communications, and learn what makes our Outreach team a 'Great Place to Work' The role is a homebased role; however, the position will be covering the North East region and travel may sometimes be necessary and therefore flexibility is required Please note that interviews are expected to take place in the new year About Migrant Help: Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. These are some of the benefits we offer: Flexibility and work life balance Enhanced family friendly provisions Additional holiday entitlements Perkbox benefits Non-contributory pension scheme Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process. This post is subject to a Disclosure and Barring Service (DBS) check This post is subject to a Counter Terrorism Clearance (CTC) Therefore the applicant must: Be able to provide a valid passport e.g. 10-year full British passport, EU or non-EU Passport with indefinite leave to remain Be able to provide continuous UK address history for the previous 5 years Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment Closing Date: 20th May 2024 Please click on the APPLY button to complete the application form for this role. Candidates with the relevant experience or job titles of; Care Advisor, Helpline Advisor, Customer Service Advisor, Customer Service, Admin, Administrator, Complaints Officer, Customer Support, Customer Service Executive, Customer Service Consultant, Customer Aid, Customer Support Advisor, Customer Services Officer, Client Services Support, Client Support Agent and Customer Services Administrator may also be considered.
Could you be a part of an expert team based in Somerset, offering compassionate guidance and advice? Are you passionate about making a positive difference in the lives of people affected by dementia? Do you want a rewarding and challenging career where every day is different? Yes? Well, we would love to hear from you! We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. About the role Location: Community based in Somerset, with some homeworking elements. Contract: Fixed term for 8 months, starting on 1st July 2024. We have an exciting opportunity to join our talented team as a Dementia Adviser. You will have the rewarding experience of providing information, guidance and support to people affected by dementia in identifying their needs, to help maintain independence, improving sense of well-being, and putting them in more control of their lives. You will; Assist people with dementia and their carers in identifying their needs, providing information and guidance to help maintain their independence, improving their sense of well-being, and putting them in more control of their lives. Build relationships with a range of local contacts, networking with health and care professionals, and providing dementia support. Develop networks and pathways with partner organisations who work in the field of dementia, ensuring seamless and consistent support and empowering individuals affected by dementia to make informed choices. Provide support face-to-face, by telephone and online and keeping detailed and confidential records. About you We are looking for a highly motivated individual, with an understanding of dementia, and the needs of those affected with these conditions. We are looking for someone who is approachable and knowledgeable to join our knowledgeable and passionate team. Our Dementia Adviser's support people in their homes. We interact face to face, over the telephone and virtually, to give people the tools and knowledge to make informed decisions about their future. As a community-based worker, you will be required to attend a range of meetings, appointments and venues as well as working from home. You will; Be empathetic and non-judgmental in your approach with a commitment to equal opportunity. It is desirable that you have knowledge and experience of Adult and Children Safeguarding, Information Governance policies and procedures and statutory laws such as the Mental Capacity Act Have good communication skills to meet the diverse needs of our community and represent their needs to statutory and other voluntary agencies. Have a sound knowledge of IT systems to record data, write reports and communicate by email. Understand client confidentiality and how this is applied when representing client needs. Preferably had some experience of working with a wide variety of relevant agencies. Have the ability and means able to travel independently around Somerset. Closing Date: 23rd May 2024 Interview Date: 29th and 30th May 2024 About Alzheimer's Society At Alzheimer's Society, we believe passionately that life doesn't end when dementia begins. We are here for anyone affected by dementia, and we do everything we can to keep people with dementia connected to their lives and the people who matter most. Everything we do is shaped by people affected by dementia. Their knowledge and experience are critical to bringing about real-world solutions. From choosing the most promising research through to telling their stories to raise awareness; they are the heart of this organisation. Our Values We are Determined to make a difference when and where it matters most, by being passionate, focussed and making a lasting impact for people affected by dementia. Every one of us is a Trusted expert , listening, learning and using evidence and experience. We are Better together by being open, combining our strengths, helping us to achieve more together. We are Compassionate , we are kind and honest, and we don't shy away from challenges. Through our values we will make the greatest difference for people affected by dementia. Equal Opportunities We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do. During your recruitment process we want to make sure that you bring your whole self and be at your best.