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Job Title: Client Adviser Location: Wethersfield, Braintree, Essex Salary: £28,639 Increasing to £32,612 following successful completion of a 6 months' probation period Job Type: Full time, Permanent The Role: We are currently looking for Client Advisers to join our vibrant and committed Migrant Help team, on a permanent contract. The successful candidate will be empathetic and resilient, have proven experience of providing advice and support to emotionally sensitive people and be passionate about protecting our vulnerable clients. The scope of this role is to work as part of the Migrant Help Asylum Services team, part of the Advice, Issue Reporting and Eligibility (AIRE) contract. To contribute to the overall success of the organisation in accordance with Migrant Help's visions, values, and objectives. The successful individual will support our national Asylum Service to support vulnerable asylum seekers across the UK through telephone and face to face advice. If you are target driven and friendly, have demonstrable experience of working under pressure and within deadlines and are looking for an exciting role that makes a difference, we'd love to hear from you! As the Client Adviser your duties would include: Work as part of the national team, provide support to asylum seekers within all accommodation types across the UK Support Asylum Seekers to complete applications when required, ensuring forms are completed accurately, with the correct level of detail and within required KPIs and timescales Provide detailed induction briefings to new arrivals in Initial Accommodation, provide them with advice and guidance around the asylum process, asylum support and their obligations Assist clients to notify the authority of prescribed change of circumstances Undertake casework which may include complex or safeguarding cases as required, liaising with the Home Office, Social Services, Healthcare Professionals, and other relevant agencies for applicants with additional support needs Handle both inbound and outbound calls effectively, working in a timely way to ensure that clients are supported appropriately whilst ensuring that we can support as many people in need as possible Provide outreach and face to face support for clients and those with additional support needs, by appointment, at designated locations, as required The experience and skills you need: Provided a service to clients over the phone whose first language is not always English Ability to work under pressure and to meet deadlines. Operational experience working to challenging performance KPI's Ability to work empathetically with people facing transition and uncertainty. Ability to learn quickly and adapt to change What else to expect: The post holder may be required to travel to accommodation locations, Initial Accommodation, and contingency accommodation sites on an ad-hoc basis. Usual pattern will be hours within 8.30 and 5.30 however on occasion (with prior notice), there may be a requirement for the post holder to be flexible to work between the hours of 8am and 8pm to support operational needs. About Migrant Help: Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. These are some of the benefits we offer: Flexibility and work life balance Enhanced family friendly provisions Additional holiday entitlements Perkbox benefits Non-contributory pension scheme Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process. This post is subject to a Disclosure and Barring Service (DBS) check This post is subject to a Counter Terrorism Clearance (CTC) Therefore the applicant must: Be able to provide a valid passport e.g. 10-year full British passport, EU or non-EU Passport with indefinite leave to remain Be able to provide continuous UK address history for the previous 5 years Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment Closing Date: 22nd May 2024 Please click on the APPLY button to complete the application form for this role. Candidates with the relevant experience or job titles of: Client Advisor, Client Advisor, Senior Advisor, Enquiries Advisor, Enquiries Executive, Client Team Enquiries, Customer Services Executive, Client Service, Customer Service Executive will be considered for this role.
We are currently recruiting for a confident, hands-on Employee Relations Advisor to join our team. You will be the first point of contact for all ER related queries. It will be your remit to receive general ER enquiries from across the group and assess them for escalation and/or the appropriate advice. You will be tasked with giving commercially focused and pragmatic advice across varying disciplines, such as: absence management, flexible working, disciplinaries, grievances, performance management, employee welfare and much more. It will also be your remit to ascertain the complexity of each enquiry, record it, and identify when to escalate. Hours of work are 09.00 17:00 but a degree of flexibility will be required due to the nature of the role. This is a hybrid remote based role (office and home) which will also require travel between our sites. Responsibilities: Be the first point of contact for all things ER related. Record and collate all ER casework, ensuring our records are always up to date. Manage employee relations cases effectively, ensuring consistency throughout our businesses. Utilise your experience of ER and employment law, when giving that advice. Identify more complex ER cases and escalate to the Head of ER where necessary. Act as the lead for absence management; working with line managers to conduct welfare meetings, manage our occupational health relationships and find suitable resolutions. Coach and support line managers across all ER disciplines to ensure the consistency of our people management. Support line managers in finding and delivering suitable and effective resolutions, to include all formal processes, contractual matters, policies, and general queries. Develop and maintain strong working relationships with line managers. Develop and maintain a good working knowledge of relevant employment law, legislation, and best practice; in order to carry out the role to the highest level. Experience: This role will suit an individual who currently works in an ER advisory role, operating in a hands-on capacity, who is looking to take on more responsibility. We are not just looking for an advisor, we are looking for someone who is capable of practicing what they preach, confidently and pragmatically. Demonstrating an ability to execute best practice and process, whilst also engaging and influencing others. To succeed in this role, you will: Be self-confident, approachable, and proactive in the way you carry out your work. Have an excellent understanding and knowledge of ER, employment law and relevant legislation, with an awareness of the importance of keeping up to date. Be commercially driven, with a pragmatic approach to HR and a real focus on reaching suitable resolutions. Have excellent communication skills, with an emphasis on your written communication. Have the ability to build relationships at all levels. Be able to multitask and prioritise your workload, dependant on the needs of the business. Have the ability to immerse yourself in company policies and procedures; specifically, HR policies, contracts of employment and their practical application. Have experience of case management and exposure to the full life cycle of ER cases. Have experience of coaching and training line managers. Hold a full UK driving licence. Further information As well as a competitive salary we offer the following benefits - Competitive holiday allowance with the annual option to buy additional days Death in Service benefit of x4 salary Company pension scheme Enhanced maternity and paternity leave packages A flexible benefits package which allows you to add additional benefits to your overall package Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more Referral schemes Discounted rates on PIB products We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more If supporting the local community, engaging with charities and having the opportunity to give something back' interests you, you have the opportunity to take an extra day to support this with a Volunteering day. We also offer a wide range of discounts including a kids pass giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity PIB Group are committed to improving their environmental impact in a responsible way. From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB's carbon footprint. We are proud of our success and growth and have been recognised for many industry awards across our business. If you wish to work for a company that truly puts people at the heart of their organisation, then we would love to hear from you. PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We would love to hear from you if you want to hear more about opportunities in PIB. We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law. REF-213 885
Job Title: Outreach Adviser Location: Homebased (covering the Midlands and surrounding areas) Salary: £28,639 Increasing to £32,612 following successful completion of a 6 months' probation period Job Type: Full time, 12 months Fixed term The Role: We are currently looking for an Outreach Adviser to join our vibrant and committed Outreach team in the Midlands on a 12 Month Fixed Term contract, there will be a potential for the role to be made permanent or to be extended. The successful candidate will be client focused and an excellent listener, have demonstrable experience working with people in sensitive and emotionally demanding situations and be passionate about protecting our vulnerable clients. The post holder will support our national Asylum Services to support our most vulnerable asylum seekers across the UK through a mixture of telephone and face to face advice. You will primarily provide day to day support for clients and partners in need of Outreach, ensuring that compliance with Home Office standards is met. If you are an excellent communicator, have the ability to diffuse difficult situations and without becoming personally involved and are looking for an exciting role within an ever-growing, fast paced team, we'd love to hear from you! As the Outreach Adviser your duties would include: Assisting clients with applications for Asylum Support and Move on Services Signposting clients to specialised support where required To manage a caseload offering appropriate support in a designated timeframe Provide Advice and Guidance to Asylum Seekers as required Provide signposting and make referrals to other services as appropriate Assist clients, report any issues to accommodation providers and the Home Office to highlight any safeguarding concerns Ensure the Outreach and Move on Manager is kept updated with any trends Occasionally training or meetings are organised outside of normal working hours. The post-holder will be expected to attend whenever reasonably practicable Undertake any other duties which may be assigned from time to time and may include cover for other funded projects The experience and skills you need: ?Excellent interpersonal skills/ability to communicate with diverse groups Experience working in a multi-disciplinary and multi-cultural environment Ability to work flexibly on own initiative and as part of a team as required What else to expect: An induction and training period, where you will learn about Asylum Processes, meet your new colleagues, develop your knowledge of our different inbound and outbound communications, and learn what makes our Outreach team a 'Great Place to Work' The role is a homebased role; however, the position will be covering the North East region and travel may sometimes be necessary and therefore flexibility is required Please note that interviews are expected to take place in the new year About Migrant Help: Migrant Help is a leading charity that has been established for over 50 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. We place a high value on employees in relation to the work that they do and the benefits the organisation offers, with an ethos of being a Great Place to Work. These are some of the benefits we offer: Flexibility and work life balance Enhanced family friendly provisions Additional holiday entitlements Perkbox benefits Non-contributory pension scheme Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process. This post is subject to a Disclosure and Barring Service (DBS) check This post is subject to a Counter Terrorism Clearance (CTC) Therefore the applicant must: Be able to provide a valid passport e.g. 10-year full British passport, EU or non-EU Passport with indefinite leave to remain Be able to provide continuous UK address history for the previous 5 years Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment Closing Date: 20th May 2024 Please click on the APPLY button to complete the application form for this role. Candidates with the relevant experience or job titles of; Care Advisor, Helpline Advisor, Customer Service Advisor, Customer Service, Admin, Administrator, Complaints Officer, Customer Support, Customer Service Executive, Customer Service Consultant, Customer Aid, Customer Support Advisor, Customer Services Officer, Client Services Support, Client Support Agent and Customer Services Administrator may also be considered.