_____________________
____________________
______________________
_______________________
____________________
_________________________
___________________________
______________________
________________________
_______________________
INFORMATION CONSULTANT MANCHESTER - £23,500 up to 2k overnight allowance depending on shift pattern. Full time office based in Manchester Victoria! - shift pattern, may include some evening or weekend working! Dive into the role of a Call Handler where empathy meets excitement! I am on the lookout for someone who not only listens with care but brings a touch of joy to every call. if you're ready to turn customer interactions into memorable moments with your understanding and a dash of fun, I want you to be a part of my clients' team. Join them in making a difference, one empathetic and fun conversation at a time. Apply now and let's bring smiles to every call! We are pleased to be working with the UK and Ireland's Largest Independent and Trusted Well-being Provider who have been making a positive difference in over 15 million lives for over 40 years. Our client offers the most comprehensive EAP on the market, giving 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public, and non-profit sectors, to business partners, individual users, employees, and their family members. JOB PURPOSE: We are looking for call handlers with an enthusiastic, eager, and willing-to-learn attitude. It will be a challenging but fantastic opportunity to work alongside business professionals, counsellors, and legal advisors in a fast-paced and customer-focused environment. You will be on the front line of Assistance Programmes working alongside the counselling and legal teams. You will assess and triage calls coming into the service, ensuring that clients are reassured of the support you are setting up for them. The role will involve assisting with any call management tasks, helping the relevant teams continually to improve the service, assisting with office duties, and striving to ensure that every call into the service is a positive one. JOB OVERVIEW: You will be on the front line of the Employee Assistance Programme (EAP) working alongside the counselling and legal teams. You will be required to be always available to assess and triage calls coming into the service, ensuring that clients are reassured of the support you are setting up for them. DAY-TO-DAY RESPONSIBILITIES: To provide an efficient and effective telephone service to all callers Completing outbound calls to provide effective follow up support Supporting digital functions within the organisation including live chat and emails To demonstrate an ability to work with a variety of individuals and presenting issues, including those who are distressed Greet clients making them feel comfortable and at ease, exploring the clients' situation and identifying the next steps, including assessing the risk/urgency of the issue Ensure that personal knowledge of the assistance programmes is continually developing, and that departmental procedures and protocols are always adhered to To take ownership and responsibility for of the cases in the first instance and ensure the client can access the relevant support Ensure that all notes are recorded accurately against the appropriate cases and all other client and call information is correctly captured on the database Attending team meetings and training as required Maintain required productivity levels to ensure that the service provision is maintained, and service levels are achieved Identifying areas where we can improve client experience Ensuring individuals are provided with support efficiently by managing and monitoring relevant queues across the EAP ESSENTIAL SKILLS AND COMPETENCIES: Enthusiastic and willing to learn Ability to prioritise and work unsupervised as required Excellent communication and written skills Ability to provide great customer service Good listening skills Open minded and non-judgemental Ability to work to deadlines Ability to work with telephony and IT systems MS Office knowledge and experience Experience working on inbound phone lines Experience working with emotive matters BENEFITS: 25 days' holiday, plus bank holidays Day off on your birthday Cash plan for you (and your children, if any) Holidays increase after 2- and 5-years' service Contractual sick pay Private medical insurance after 5 years' service Pension Plan and Life Insurance Pension plan contributions increase after 5- and 7-years' service Holiday season bonus after 3 years' service Profit share scheme Season ticket loan scheme Cycle to work scheme Access to Employee Assistance Programme Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! 15. Company incentives, access to discount schemes Why Join the Team? THIS IS A FANTASTIC PLACE TO WORK IF YOU ENJOY A CHALLENGE AND HAVE GENUINE ENTHUSIASM FOR OVERCOMING OBSTACLES AND LEARNING. THE OFFICE IS FAST PACED AND BUSY SO WE LOOK FOR COLLEAGUES WHO HAVE A POSITIVE AND FOCUSED ATTITUDE. THROUGH TRAINING AND DEVELOPMENT, WE MAKE SURE THAT EVERYONE WHO WORKS HERE HAS THE RESOURCES THEY NEED TO BUILD THEIR CAREERS. SO, IF YOU ARE AMBITIOUS, FOCUSED AND A CONFIDENT COMMUNICATOR YOU'LL SOON DISCOVER THAT THERE ARE UNLIMITED OPPORTUNITIES FOR YOU WITHIN THE BUSINESS. P45773FAR INDMANJ
Are you an experienced Adults Social Worker? Do you have experience in Safeguarding? Do you love making a difference to someone's life? Yes? Randstad are recruiting for a Qualified Social Worker to join Bolton Council's Safeguarding team. This is a full time role with a fantastic pay rate of £30 per hour. Benefits: Hybrid working Mileage reimbursement Supervision Competitive rates of pay Weekly pay One committed and dedicated point of contact An unlimited referrals incentive, giving you a £300 voucher for anyone you refer to us (T&Cs apply) A full range of free training available Responsibilities: Undertake Care Act, 2014 assessments. Assist people to manage risk, to identify person-centered outcomes, and to undertake support planning and reviews. Deliver the service in accordance with statutory responsibilities set out in NHS and social care legislation and the eligibility criteria for services as agreed by the Council. Undertake mental capacity assessments and chair best interest meetings. Support carers in their roles. Ensure that reviews are carried out in a timely and person centered way evidencing need for continuing support. Provide information and advice to help people stay healthy, plan for their future needs, use services effectively, take responsibility for their own health and care, and maximise the impact of prevention and recovery services Encourage and support people to look after themselves, their families and their communities promoting choice and control for people. Proactively support and actively contribute to the delivery of integrated health and social care services. Build effective relationships with health partners and the voluntary and community sector. Promote and safeguard the welfare of adults at risk. Manage a complex caseload. Input and maintain records. Duty. Requirements: Social Work Degree or equivalent Social Work England registered Enhanced DBS Experience: Adults If you have any further questions, or wish to apply for this role then please contact Hannah on otherwise Apply Below and I will be in touch soon. Are you thinking about a change in your career but not sure about this role? Whether you are an existing candidate, new to the locum market and are exploring some options or looking for a new permanent role, we have several exciting opportunities with competitive pay & flexibility. If you wish to discuss this further please call and we would be happy to have a confidential discussion. Randstad Care acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Care is an equal opportunities employer and decisions are made on merits alone. Did you know that Randstad Care have been awarded a place on the National Clinical Staffing Framework for the NHS? This means we will be able to bring you more opportunities within nursing & midwifery and clinical staffing.