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Business Admin Team Leader Birmingham - Office Based Salary Negotiable - DOE A fantastic, leading Top 100 National firm, known to us as a client for many years are keen to add an experienced Business Admin Team Leaderto their already impressive Birmingham City Centre team. Based in well-equipped offices in an impressive setting, close to commuter links, the Business Admin Team Leader will benefit from leading a cohesive team of Secretaries, Administrators and Coordinators to deliver a high quality of a full range of Legal Administration Duties in Birmingham City Centre. Duties of a Business Admin Team Leader: Oversee the day to day running of the Business Support Administration team Build relationships with our lawyers to understand the work and proactively prioritise tasks Encourage an excellent customer service environment, ensuring that our processes reflect this Coach and develop your team, including performance reviews, setting objectives and regular one to ones Recruit and train new and existing team members Work closely with the Business Support Services Manager, Operations Manager, and our HR team, to develop policies and procedures which cover operational processes, compliance, performance and attendance Identify opportunities for improvement, to ensure we operate efficiently and in line with best practice Play an active role in supporting business change taking place across the firm, and participate in relevant projects Ensure equipment is properly maintained Have a working knowledge of health and safety requirements The ideal candidate: Similar role held before in a Law Firm Fair, inclusive and supportive management style Effective and professional leader and communicator at all levels, both written and verbal Able to build excellent working relationships with your team/department, stakeholders and the wider firm Self-motivated, with the ability to lead by example An organised individual with the ability to effectively prioritise business needs Ability to manage and support business change across the team Excellent attention to detail Knowledge of administrative processes such as printing, scanning, electronic filing and post handling Experience working within a legal services environment If you believe you are suited to this Business Admin Team Leader role and have the skills our client is looking for, please apply within, or send your CV to for immediate consideration.
Team Leader Housing Sector Northfield £31,256.74 per annum Our globally recognised client are currently seeking a Team Leader to join their team based in Northfield, Birmingham, working closely with the housing team to lead, develop and motive on a daily basis. This is a fantastic opportunity for anyone with prior Team Leadership or Supervisory experience within an office function, preferably within the housing sector, however, this is not essential. The successful candidate must have exceptional communication skills, experience and ability in managing a broad range of individuals working, supporting learning and development, workload management and HR matters. In return, our client can offer a friendly working environment, extensive training and development opportunities. Key Duties: Provide effective management of staff including Life Coaches and Housekeepers, ensuring adherence to HR policies and organizational values. Lead and develop team members to meet best practices and operate in line with the association's ethos. Manage recruitment, induction, and performance appraisals of team members. Manage the team budget efficiently and alert superiors of any potential overspend. Process and assess housing applications, manage rent collection, and arrears recovery. Ensure high-quality service delivery, accurate record-keeping, and timely performance monitoring. Support tenants in rent and service charge payments, including benefits and debt management. Maintain high occupancy levels and monitor budget effectively. Develop outcome-focused plans to maximize tenants' potential for sustained independent living. Conduct quality audits, report findings, and recommend service improvements. Coordinate cleaning activities to maintain high standards. Handle complaints effectively, focusing on first contact resolution and customer service excellence. Implement Health and Safety policies, conduct risk assessments, and report hazards. Maintain excellent safeguarding practices and handle related issues appropriately. Maintain accurate records using housing management software. Produce reports, assist in customer care initiatives, and chair staff meetings. Represent the association at external meetings and maintain positive relationships with stakeholders. Skills & Experience: Excellent written and spoken communication skills. Empathetic and person-centred approach. Effective team working skills. Ability to multi-task and prioritize using effective organization and planning skills. Problem-solving and decision-making skills. Ability to work within the leadership of a diverse team. Discretion, integrity, and confidentiality. Good interpersonal skills. Competency in using computer systems and Microsoft packages. Self-organization skills, ability to prioritize tasks, work to deadlines, and act on own initiative. Ability to extract and interrogate data. Flexibility and a strong "can do" attitude. Knowledge of relevant policies and legislation. Understanding and experience of the needs of people with support needs. Knowledge of external bodies associated with supported housing. Current knowledge of housing issues and legislation. Understanding of principles of equality and diversity. Knowledge of issues faced by disadvantaged/vulnerable people. At least 2 years' experience in a supervisory role. Desirable Experience of effectively supervising and developing staff. Managing a team within a supported housing environment. Desirable Ability to relate to people from diverse backgrounds. Experience of working in a supported housing environment. Experience of report writing and completing statistical reports. Experience of working in and handling stressful situations. Experience of working in a fast-paced environment with strong organization and prioritization skills. Background of successful service management. Understanding of key business activities associated with housing and support services. Desirable Qualifications: NVQ in Advice and Guidance. Relevant qualification in social care or housing. Full UK/EU driving license or ability to travel between sites and partner premises. Other Work-Related Requirements: Flexibility with working hours, including on-call rota and short notice cover. The Offering: Starting Salary of £31,256.74 per annum Permanent contract Extensive training and development opportunities If you are interested in learning more and applying to this role, please contact me today!
Pensions Accounting Team Manager Do you love managing people, have an understanding of accounts? Does finding solutions for clients excite you? We are looking for a passionate and people focused manager to lead and manage our accounting team. If this sounds of interest to you then we have the ideal opportunity for you to work within our large, well-established Accounts team in Birmingham! This is a hybrid role with the flexibility to work both virtually and from our Birmingham office. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like Working as part of the Accounts team, you will be an integral part of delivering accounts solutions to our clients. Owns and drives performance management activities in the team by setting goals and delegating work to colleagues: holding them accountable for the delivery to agreed deadlines Holds regular 121s with colleagues to review performance, discuss issues, manage expectations, and provide constructive feedback Leads the team by providing direction and linking colleague goals and expectations to those of the company, represents the company by helping colleagues understand their impact. Develops and manages team resources by creating resource plans, ensuring headcount matches plans throughout the year and develops plans for future business need Organizes and supervises accounts delivery so that the team meet targets and follow the agreed processes Analyses data on the output of the team's work and identify issues or trends connected to errors, time-consuming tasks, under or over capacity Responsible for pro-actively managing relationships between the team and Key Stakeholders: these can include Clients, Client Managers, other Aon Teams and 3rd party providers. Drives development activities in the team, identifying development needs and solutions in line with business needs based on the Aon Development Framework Drives and promotes the identification and implementation of best practice across the team. Guides and supports colleagues in what is relevant and applicable for the domain Ensures updates and changes to processes are consulted with relevant partners and the agreed change management processes are followed by colleagues Identifying any service delivery risks for each client, ensuring mitigating actions are implemented, as appropriate. Managing time effectively to maximise revenue generating hours Reviewing the mailbox and work allocation tool and adhering to the timescales set for all tasks Identifying revenue opportunities/areas of improvement and implementing the proposed changes Active participation in the Target Operating Model to ensure the work is aligned to the right team How this opportunity is different A hybrid mix of office based and home working means you get the best of both worlds! Working with a well-established team of thirty colleagues who have a wealth of pensions knowledge between them, ranging from three months to twenty plus years. You will be well supported, by a team of 3 other team managers in Birmingham and our accounting team in India enabling you to reach your full potential. Skills and experience that will lead to success Consistent track record of People Management of a team of colleagues Relevant experience of working within a finance environment Key Stakeholder and Client Management experience at a management level Proven track record in delivering results to an external client base through the effective management of a team. An ability to positively influence the behaviours and decisions of others. Excellent communication skills both verbal and written Excellent attention to detail and ongoing commitment to provide ongoing quality How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. #LIRC #LI-Hybrid #LI-RC1 2520790
The Company An expanding, global business with headquarters in Buckinghamshire, are looking for an experienced administrator to join their busy scheduling and servicing team in Coleshill. An exciting opportunity to join a thriving business who keep going from strength to strength and are a well respected competitor in the market. The Role Working within a busy team, this role is pivotal to the successful support operation that they have in place, ensuring a first class ervice is delviered at all times to uphold their impeccable reputation. Daily responsibilities include, but are not limited to: Handling incoming communications from clients. React efficiently and pro-actively to clients support needs, logging all information onto the online system. Liaise with engineers, providing them with all the relevant information required. Ensure that reports are produced so that clients have a copy. Ensure regular services are booked in and followed up. Order any stock that may be needed to complete jobs. Export data and produce monthly reports using Excel. Ensure all admin is accurate and systems/notes updated accordingly. About You We are looking for someone who ideally has experience within a similar function, but if not, you must be able to come in and learn quickly 'on the job', whilst already possessing strong Excel skills. Key attributes/skills desire: Intermediate to Advanced Excel skills. Strong communicator and able to liaise with people of all levels. Accurate and an eye for detail. Ability to multi task and prioritise workload. Enjoys a busy role that is heavily data focussed. Strong team player and happy to help out others when required. The Package Salary: £25,000 - £30,000pa DOE. 25 days holiday bank holiday. Private medical and dental insurance. Company ownership scheme. If this sounds like the perfect job for you, apply online now!