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Job Title: Customer Support Administrator Salary: £25,000 Location: Hall Green, Birmingham Hours: Tuesday to Saturday 9am - 5pm Description: Working for a successful and well-established retail company, we are recruiting for an efficient, organised and personable individual to support the growth and success of a small team by being responsible for assisting with the administration, whilst ensuring customers receive a first-class experience from start to finish. Key Duties: Offer an excellent customer service experience face to face and over the phone, by maintaining customer relationships to ensure repeat business Assist with stock control and checks to ensure inventory records are accurate Taking orders and seeing through from start to finish Upselling of products, and taking care of any customer concerns or complaints that may arise Assist with booking survey and fitting appointments with the customers Assist with monitoring installation standards Assist with monitoring the day-to-day financial operations within the company, such as invoicing and credit control Updating the systems with order information Deal with email queries, orders and any issues Ensure up to date employment law/health and safety regulations are adhered to and guidance is provided to employees Attend any training, seminars, exhibitions etc.; deemed relevant to the role Key Skills/Experience Required: Full product training will be given, however, experience in a similar role is essential The ability to follow a process through from start to finish Excellent organisation skills, accuracy and attention to detail with excellent customer service skills and experience A friendly, approachable manner with the ability to multi task and prioritise with a can do attitude A good understanding of maths and measurements Experience of suggesting and implementing new procedures This is an excellent role for an experienced Administrator to work in a varied role within a busy, friendly environment. In return you will receive a salary of £25,000 depending on experience. For more information, or to apply for this vacancy, please get in touch or email your CV. Morgan Parkes Recruitment Ltd operate in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy. Personal data you supply will be used for contacting you via telephone or email about our service. Your data will be kept securely and retained in line with GDPR regulations. You have the right to withdraw your consent to the use of your personal data for the specified purpose at any time.
Customer Services Technology Administrator 12 month initial contract Rate: £17.39/hr Umbrella (inside IR35) Solihull (hybrid working: 3 days per week on site minimum) As a Customer Services Technology Administrator, you will support various Customer Service and Portfolio managers through developing automation processes in Oracle and Salesforce to support the overall customer services management, accounts receivable management and end of lease term efforts. In your first week in this Customer Services Technology Administrator role, you can expect to: Identify and gather requirements from users and stakeholders, supporting with projects Support the workload for the team and become a small project owner for the automated systems Manage Salesforce configuration changes, including flow, fields, page layouts, record types, custom settings, dashboards, and reports Perform user training and create training materials. Help users with support tickets, following through to resolution. Manage and manipulate data using Excel spreadsheets, generating reports and analysing data as required. To apply for this Customer Services Technology Administrator role, your soft skills, expertise and experience should include: Data analysis skills Hands-on administration experience Collaborative attitude with the ability to focus on team projects Good presentation skills to present findings Strong communication and time management skills ability to liaise with users and enjoy learning new business processes to translate them into technical solutions Salesforce product knowledge & use of Power BI (desirable) Microsoft packages basic skills, intermediate Excel experience An understanding of banking applications to implement best practices for Direct Debits Please reach out to our friendly and welcoming team today to apply and register your interest for this contract hybrid Customer Services Technology Administrator position. Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency. In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included