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Job Title: Administrator Location: Kirkby in Ashfield Position Type: Full time hours, 6-month FTC Salary: £24,440 Are you an organised and detail-oriented professional with a passion for ensuring smooth office operations? In this role, you will be responsible for managing the administrative and customer service functions of our office while overseeing the day-to-day activities. If you thrive in a fast-paced environment, excel in multitasking, and enjoy fostering a positive work atmosphere, this opportunity is perfect for you. Responsibilities: Manage the office's day-to-day administrative tasks to ensure efficiency and productivity. Coordinate and implement office policies and procedures. Oversee the customer service function to guarantee exceptional service delivery. Resolve escalated customer inquiries or concerns promptly and professionally. Ensure orders are raised in a timely and accurate manner Complaint handling and escalation Process new orders, complete contract reviews Manage lead times Dispatch samples using local courier service. Create/maintain open order/outstanding reports using excel Coordinate with vendors for office supplies and services. Skills: Previous administrative experience is essential. Strong organisational and multitasking abilities. Excellent communication and interpersonal skills. Proficient in Microsoft Office Suite. Ability to work independently and make informed decisions. If you are a motivated and detail-oriented professional looking to take on a new challenge, we invite you to apply for this exciting opportunity. Join our client's team and contribute to the success of their dynamic office environment.
Accounts Administrator (Engineering / Construction) Nottingham £24,000 - £27,000 training career progression Are you an administrator with experience of processing sales invoices looking to work for a leading provider of products and services into the construction industry? Are you looking to progress you career and move into management with a growing and stable business? On offer is a role within a modern M&E consultancy that is family run and focused on continuous improvement that will provide excellent training and actively encourages career development and progression. You will help maximise the sales of the company whilst managing the inherent risk of extending credit. This will be achieved by ensuring the accuracy of customer data, the accuracy of the Sales Ledger output, the prompt resolution of customer queries and the timely intervention to address overdue balances. The Role: Invoicing: Review dispatched orders, for accuracy, against a pre-defined set of criteria prior to invoicing. Compile and distribute a daily report detailing the specific issues which are preventing invoicing and liaise with the various departments to resolve these issues. Generate and send out completed invoices by email, post and Tradex on a daily basis. Processing Customer Returns: Accurately process 'Collection Notes' in a timely manner to accommodate products returned by customers. Ensuring the correct credit note is raised, re-stocking charges are applied (where applicable) and stock levels are correctly adjusted. Posting and Allocating Customer Receipts: Promptly and accurately apply all types of payment (primarily BACS, Cheque & Card) to the correct customer account and allocate these to the relevant invoices & credit notes. Managing Customer Credit Limits and Held Orders: Ensure customers trade within their assigned credit limit and review these limits, where appropriate, in accordance with company policy. Opening New Customer Credit Facilities: Working with both the Sales Team and the customer to process new account applications in a timely and customer friendly manner Chasing Overdue Debtors: Work in close liaison with the Credit Manager to ensure your defined list of customers are chased in a timely manner The Person: Excellent attention to deal and a great communicator with administration experience If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Keywords: Administration, Accounts Administrator, Sales Ledger Assistant, Sales Ledger Clerk, Credit Control BBBH13083a If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.